Cindy Wheeler
McLeansboro
Summary
At Golden Circle Senior Citizens Council, I spearheaded billing accuracy improvements and team productivity enhancements, leveraging skills in audit support and leadership. My approach to fostering employee growth and streamlining operations led to significant process efficiencies, embodying precision and effective communication.
Overview
5
5
years of professional experience
Work History
Billing Coordinator
Golden Circle Senior Citizens Council
03.2023 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Organized accounts for financial audits and supported audit process.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Updated documentation, reports, and spreadsheets with financial information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Generated monthly billing and posting reports for management review.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
ADS Director
Golden Circle Senior Citizens Council
11.2019 - 03.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
McLeansboro High School
McLeansboro, IL06-1988
Skills
- Audit support
- Deadline oriented
- File management
- Data entry proficiency
- Accuracy and precision
- Due diligence
- Audits
- Recordkeeping
- Billing software
- Customer service
- Claims processing
- Claim submission
- Billing systems and software
Timeline
Billing Coordinator
Golden Circle Senior Citizens Council
03.2023 - Current
ADS Director
Golden Circle Senior Citizens Council
11.2019 - 03.2023
High School Diploma -
McLeansboro High School
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