Cindy Ortega
Chicago
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
American Eagle Outfitters, Inc
11.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Certified Medical Assistant
Ascension Medical Group
05.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
Certified Medical Assistant
Brickyard Medical Pediatrics
09.2013 - 10.2016
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administer medication and vaccines
- Translate for doctors
Certified Medical Assistant
Fullerton Occupational Medicine
06.2013 - 08.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Associates - Medical Assistant
Everest College
05-2013
High School Diploma -
Foreman High School
06-2012
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Payment collection
- Basic life support
Certification
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
American Eagle Outfitters, Inc
11.2019 - Current
Certified Medical Assistant
Ascension Medical Group
05.2016 - Current
Certified Medical Assistant
Brickyard Medical Pediatrics
09.2013 - 10.2016
Certified Medical Assistant
Fullerton Occupational Medicine
06.2013 - 08.2013
Associates - Medical Assistant
Everest College
High School Diploma -
Foreman High School
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