Cindy McDonald
Annapolis,IL
Summary
Dynamic Pharmacy Technician with over 8 years of experience in the healthcare sector, specializing in Emergency Department operations and medication reconciliation. Committed to enhancing patient experiences through compassionate care, fostering meaningful connections with patients in hospital settings. Extensive knowledge and adaptability gained from diverse roles across Illinois, Indiana, Tennessee, Alaska, and Arizona contribute to a well-rounded skill set in various healthcare environments. An active fingerprint clearance card in Arizona underscores dedication to compliance with state regulations and a strong commitment to patient safety.
Overview
22
22
years of professional experience
Work History
Machine Operator
Hershey
06.2024 - 04.2026
- Operated machinery to ensure efficient production of chocolate products.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to optimize workflow and minimize downtime.
- Trained new operators on safety protocols and operational procedures.
- Implemented process improvements that enhanced product quality and consistency.
- Led troubleshooting efforts during equipment malfunctions to restore operations swiftly.
- Maintained cleanliness and organization of work area to meet safety standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
Med Technician Lead Shift (Over Nights)
Brook Dale
03.2019 - 07.2019
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Developed and implemented tailored service plans to the needs of particular clients.
- Greeted customers and offered them assistance where possible.
- Gave Medications at ordered times per MD
- Ordered Medications from Pharmacy as needed
- Sent out Residents as needed to Hospital and did rounds and did counts on Narcotics on a daily basis.
- Reported any changes to RN and MD and family as needed.
- Gave all medications as needed.
Ed Med Rec Pharmacy
Lake Havasu Region Hospital
01.2019 - 04.2019
- Talk to patients in the emergency room gather all their home medication information and enter them into the systems. Also pull up all patients in the system that are in the hospital and go through their profile for their home medications and review them talk to them to make sure that is all their home medications they are taking verify them and data entry them accordingly as taken.I also go and do all the tempters for our medications fridges in the following departments of the hospital: ER, IMC, Open Heart, Endoscope, Post -op surgery, Orthopedics, Labor and delivery, Cath Lab, ICU, Med Surg, Pacu.
- I also work as a Pharmacy Technician 3 days a week filling the accudose machines throughout the hospital and making sure all the medication is still up to date including the C2’s.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Med Technician
Prestige Assisted Living at Sierra Vista
03.2018 - 06.2018
- Was in charge of doing complete medications for the residents, doing blood sticks and also giving insulin to residents, doing vitals, faxing doctors, pharmacy, making appointments, medication changes and charting all patient care was my job over seen by a RN as well that I reported to if any issues arose. Calling family members in case of falls and patient assessments, then faxed to the doctor and I would call the family and notify the RN and Executive Director or management on call that week to let them know of the fall. Wound care was done by myself and followed by paper work to be filled out accordingly. Each task had it’s own protocol along with paper work to be filled out by and to be over seen by the ED and RN to be notified after it was filled out and signed off by the Med Technician on shift.
Customer Service Representative
United Health Care
08.2017 - 03.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Evaluated the customers’ needs and provided service options to meet their requirements.
- Greeted customers and offered them assistance where possible.
- Followed up with customers ensuring their satisfaction with their purchases.
- Did claims and also sent out Kits for Test for the customers to take for annual testing for their health
- Open enrollment opened explained options to them and plans.
- Scheduled special doctor appointments for them.
- Filed Claimed and went over claims to make sure they were filed properly in order fashion and claim was processed properly with proper claim code.
In Home Health Care
Maxim Healthcare Services
09.2015 - 10.2017
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Each patient was different their needs were different so each plan was different from Veterans to quadriplegic, to infants and some pediatrics patients as well.
- Have experience in Colostomy care, ostomy care, wound care, IV care, catheter care ( pubic/sub pubic catheter as well as changing and replacing them)
- Daily routine care of physical well being.
Pharmacy Technician/order Technican
Geneva Woods Pharmacy
02.2014 - 09.2016
- Answered a a multi-line phone and setting and answered customers questions along with physicians as needed regarding and took scripts over the phone per our PIC (pharmacist in charge)
- Ordered the products for our pharmacy that we needed to include our C-2’s for our pharmacy.
- Called and did follow ups to check on refills for our customers on prescriptions and even our compounds to see if they needed their refills since we did delivery.
- Typed up and scanned and then filled the script for the customer including the c’s for the customer then it was checked by the pharmacist.
- Ensured patient privacy by recording HIPPA paperwork required by law.
- Organized inventory to ensure adequate supply and informed buyer of possible shortages.
- Process insurance claims and submitted orders for billing via computerized system
- Swiftly and accurately resolved dosage complications, including dangerous drug interactions to safeguard patients health.
- Received incoming inventory and verified quantities against shipping paperwork.
- Communicated with medial clinics, Hospitals and Doctor’s office regarding patients and prescriptions
- Acknowledged customer issues and resolved their problems in a quickly and efficiently manner.
RCMA/CHHA
Self Employed
01.2004 - 11.2013
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Developed and implemented tailored service plans to the needs of particular clients.
- Evaluated the customers’ needs and provided service options to meet their requirements.
- Greeted customers and offered them assistance where possible.
- Physical therapy in home with clients as required for follow up after surgeries or as needed daily.
- Daily changing of bandages/gauges/colostomy/osotmsy/ sub pubic catheters/ catheters( male/female) as well as empty and draining them out of the bags cleaning them attaching new bags.
- Weekly routines of showers (usually this is 3 times a week on set days
- .Writing care plans and reviewing care plans every 3 months and evaluation of them.
- Taking in specimens into the lab or taking cleints into Dr appointments/grocey shopping or light house keeping to include prepping food, cooking cleaning and laundry in these services.
- Provided personalized care to clients, assisting with daily living activities and promoting independence.
- Monitored client health status, documenting changes and communicating with healthcare professionals as needed.
- Developed individualized care plans tailored to client needs, enhancing overall quality of life.
- Trained and mentored new caregivers on best practices for patient care and safety protocols.
- Advocated for clients' needs within healthcare systems, ensuring access to appropriate resources and services.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered prescribed medications under direction of physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
- Monitored vital signs regularly, identifying potential health issues early on for prompt intervention by medical professionals when necessary.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
- Administered prescribed medications to patients as directed, ensuring proper dosage and adherence to treatment plans.
Education
Medical Technician / Lab Technician - Business Minor, Psychology Major
DeVry University
Chicago, ILMedical Technician / Lab Technician - Nursing Practice
Academy of Healthcare
Tucson, AZ05-2016
CNA - Nursing
Lincoln Trail College
Robinson, IL05-1999
General - undefined
Oblong High School
Oblong, IL05-1995
Skills
- Communications
- Documentation and reporting
- Outstanding people skills
- Organizational Skills
- Excellent communication abilities
- Dependable
- Detail oriented
- Data analysis
- Customer acquisition
- Attention to detail
- Customer service
- Inventory management
- Multi-tasking and negotiation
- Windows 7 &10
- Microsoft Office
- Cintrx Systems
- Med Set System
- Strong work ethic
- Good communication
- Machinery operation
- Computer skills
- Assembly and production
- Machinery operations
- Forklift and pallet jack operation
- Manufacturing experience
- Machinery cleaning
- Basic math
- Shipping and labeling
- Start up procedures
- Assembly procedures
- Production equipment experience
- Teamwork and collaboration
Timeline
Machine Operator
Hershey
06.2024 - 04.2026
Med Technician Lead Shift (Over Nights)
Brook Dale
03.2019 - 07.2019
Ed Med Rec Pharmacy
Lake Havasu Region Hospital
01.2019 - 04.2019
Med Technician
Prestige Assisted Living at Sierra Vista
03.2018 - 06.2018
Customer Service Representative
United Health Care
08.2017 - 03.2018
In Home Health Care
Maxim Healthcare Services
09.2015 - 10.2017
Pharmacy Technician/order Technican
Geneva Woods Pharmacy
02.2014 - 09.2016
RCMA/CHHA
Self Employed
01.2004 - 11.2013
CNA - Nursing
Lincoln Trail College
General - undefined
Oblong High School
Medical Technician / Lab Technician - Business Minor, Psychology Major
DeVry University
Medical Technician / Lab Technician - Nursing Practice
Academy of Healthcare