Cindy Jackson
Hawthorn Woods
Summary
Customer Service Representative with a proven track record in delivering exceptional support and resolving customer inquiries. Expertise in communication and problem-solving has resulted in enhanced customer satisfaction. Recognized for improving team performance through the sharing of best practices in service operations. Aimed at further developing efficient service strategies to drive customer engagement.
Overview
20
20
years of professional experience
Work History
Owner
GET THE MESSAGE MARKETING
Hawthorn Woods
06.2012 - Current
- Full-service marketing communications agency offering effective brand strategy producing measurable results in B2B and B2C industries.
- Integrated marketing campaigns, creative copy writing, social media, video, advertising, retail packaging, shows and events
Customer Service
Graham’s Marketplace
Mundelein
05.2021 - 12.2023
- Managed the hot bar operations during breakfast hours.
- Heated sandwiches and baked puffs while brewing fresh coffee.
- Maintained inventory of cups, lids, and condiments for hot bar.
- Sanitized all areas, including restrooms.
- Organized walk-in cooler by stocking beverages efficiently.
Customer Service Agent
LTD Commodities
Bannockburn
08.2017 - 02.2019
- Managed diverse customer inquiries, achieving quick resolutions consistently.
- Handled inbound calls and assisted customers with order status inquiries, replacement/refund requests, and damage reports.
- Engaged customers, making them feel valued and appreciated. Handled issues in a friendly and efficient manner
- Promoted products while driving the sale of various additional services and programs.
Marketing Project Manager
ACTUANT CORPORATION – Electrical Segment
Menomonee Falls
01.2008 - 05.2012
- Company Overview: Actuant Corporation (ATU on the NYSE) is a $1.5B diversified industrial company with operations in more than 30 countries
- Formulated and executed multi-media campaigns to support new product launches.
- Expanded role to manage Electrical segment's portfolio of brands after business restructuring.
- Executed comprehensive multimedia strategy for the launch of a groundbreaking product in its category. Generated more than $80MM in sales within the initial month.
- Designed and executed project process implementation across business unit, delivering it via various training sessions for sales and marketing departments. Achieved a 25% increase in workflow efficiency.
- Directed marketing communications initiatives to promote new capital equipment product launch.
- Implemented multi-media campaign to create awareness of the new product in the marketplace – resulting in 130% of sales forecast
- Led the development and integration of an online marketing collateral system. Streamlined inventory consolidation across multiple brands.
Marketing Communications Manager
ACCO Brands / GBC
Lincolnshire
01.2005 - 01.2008
- Company Overview: ACCO Brands (ABD on the NYSE) is a world leader employing close to 4,000 people globally in branded office products and professional print finishing with revenues of $1.32B 2011
- Drove brand strategy and ensuring consistency across all channels; developing marketing communication strategy and programs; creating strategy for and executing production of all collateral for all product lines; managing messaging, branding and execution of trade shows and events; development and execution of internal communications; $1MM budget responsibility and two direct reports
- Participated in redefining entire Marketing Communications function, including all processes and organizational structure for global marketing organization as part of companywide transformation effort designed to increase revenue and market share
- Led cross-functional team of 62 to create 148 page product/service catalog; subsequent implementation in European division after U.S
- Creation; Results: 4 month ROI and $500K in incremental sales in subsequent 5 months
- Increased web sales 23% (average 70% margin) through widespread email, direct mail, and invoice stuffers
- Developed and led the first invoice stuffer program generating $50K in incremental sales in less than 6 months
- Business leader in conversion of transactional website from internal operating system to Oracle in 6 months; including resolving complex business issues, complete reorganization of site, new navigation for an improved user experience and updated creative to ensure brand consistency
- Revamped 60,000 record warranty database into a usable tool for mining data and identifying previously unknown customers
- ACCO Brands (ABD on the NYSE) is a world leader employing close to 4,000 people globally in branded office products and professional print finishing with revenues of $1.32B 2011
Education
BA - Marketing Communications Major/Graphic Design Minor
Columbia College
Chicago, ILSkills
- Communicating effectively with customers, peers and management
- Integrated marketing
- Brand strategy
- Digital marketing
- Problem solving
- Multitasking abilities
- Project management
- Creative and critical thinking
- Managing deadlines and timelines
- Creative copywriting and editing
- Analytical skills
- Proficient in Microsoft Office
References
Available on request
Awards
- 2012 Winner, Actuant Electrical - Marinco brand, NMMA Honorable Mention Innovation Awards Contest, Eel Shorepower Cord Sets, Miami Beach, FL, 02/12
- 2012 Winner, Actuant Electrical - Marinco brand, West Marine’s Innovative Product Award, Eel Shorepower Cord Sets, Miami Beach, FL, 02/12
- 2009 Winner, Actuant Electrical - Acme Brand, Trade Show Display, Nashville, TN, 02/09
- 2009 Winner, Actuant Electrical - Gardner Bender brand, Ultra Brutus, Seattle, WA, 02/09
Timeline
Customer Service
Graham’s Marketplace
05.2021 - 12.2023
Customer Service Agent
LTD Commodities
08.2017 - 02.2019
Owner
GET THE MESSAGE MARKETING
06.2012 - Current
Marketing Project Manager
ACTUANT CORPORATION – Electrical Segment
01.2008 - 05.2012
Marketing Communications Manager
ACCO Brands / GBC
01.2005 - 01.2008
BA - Marketing Communications Major/Graphic Design Minor
Columbia College
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