Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Holak

Aurora

Summary

Dynamic manager with a proven track record at Rosatis Pizza, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and mentoring. Skilled in time management, I improved operational efficiency and safety standards, fostering a productive work environment while ensuring high-quality service delivery.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager

Rosatis Pizza
03.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.

Caregiver

Self Employed
05.2006 - 03.2015
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.

License and Title Specialist

Riverview Ford Car Dealership
01.2005 - 11.2006
  • Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
  • Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
  • Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
  • Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
  • Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
  • Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
  • Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
  • Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.

I and O Specialist

Blue Cross and Blue Shield
02.2004 - 01.2006
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Business

Judson University
Elgin, IL
04.2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Certification

Basset Certified

Food Manager Safety

Timeline

Manager

Rosatis Pizza
03.2015 - Current

Caregiver

Self Employed
05.2006 - 03.2015

License and Title Specialist

Riverview Ford Car Dealership
01.2005 - 11.2006

I and O Specialist

Blue Cross and Blue Shield
02.2004 - 01.2006

Business

Judson University

Similar Profiles

CREATE PROFILE
Cindy Holak