Cindy Holak
Aurora
Summary
Dynamic manager with a proven track record at Rosatis Pizza, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and mentoring. Skilled in time management, I improved operational efficiency and safety standards, fostering a productive work environment while ensuring high-quality service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Rosatis Pizza
03.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Caregiver
Self Employed
05.2006 - 03.2015
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
License and Title Specialist
Riverview Ford Car Dealership
01.2005 - 11.2006
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
I and O Specialist
Blue Cross and Blue Shield
02.2004 - 01.2006
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Business
Judson University
Elgin, IL04.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Basset Certified
Food Manager Safety
Timeline
Manager
Rosatis Pizza
03.2015 - Current
Caregiver
Self Employed
05.2006 - 03.2015
License and Title Specialist
Riverview Ford Car Dealership
01.2005 - 11.2006
I and O Specialist
Blue Cross and Blue Shield
02.2004 - 01.2006
Business
Judson University