Cierra Moore
Chicago
Summary
With a strong background in retail operations and customer service, I am knowledgeable and prioritizes accurate transactions and positive customer interactions. I efficiently manage high-volume transactions and have a proven ability to resolve issues promptly. My strengths lie in cash handling and effective communication skills, which have consistently contributed to my success in previous roles.
Overview
7
7
years of professional experience
Work History
Casheir
Cant Believe Its Not Meat
10.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Team Manager
Popeyes® Louisana Kitchen
02.2022 - 08.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Cashier Team Lead
Micheals
07.2021 - 01.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sales Associate: Lingerie/Hosiery/Active
Nordstrom
02.2020 - 05.2020
- Greet customers while being curious and knowledge about service and products to best accommodate their needs
- Preformed standard and prothesis bra fitting
- Broad knowledge of merchandise in order to sell and up-sell correctly
- Maintain clean workplace
- Answering and directing incoming calls
- Provided excellent customer service while on the selling floor and fitting room
- Always the initiative to preform duties needed to be accomplished
Sales Associate: Kids/ Women
Old Navy
06.2018 - 09.2018
- Greet and acknowledge guest upon arrival
- Recommended, selected and helped locate merchandise based on customers needs and desires
- Maintain clean workplace
Hostess
Uncle Julio’s Mexican Restaurant
06.2017 - 09.2017
- Greet and acknowledge guest upon arrival
- Accept and organize reservations both in person and over the phone
- Maintain clean workplace
- Walk through the dining room during service to ensure guest satisfaction and assist servers with cleanup and promote a clean work environment
Education
Cosmetology Student
Aveda Arts and Science Institute
New Orleans, LA01.2023
Undergraduate - undefined
Saint Louis University
Saint Louis, MO01.2021
undefined
Regina Dominican High School
Wilmette, IL01.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Staff training
- Attention to detail
- Honest and dependable
- Problem-solving
- Computer skills
- Data entry
- Strong work ethic
- Reliability and punctuality
Awards
High Honors2015-2016,2016-2017,2017-2018, Perfect Attendance2015-2016, Father Paul Sheridan Award-Boys Hope Girls Hope-2016 For excellence in academics, social skills, service and diction.
Timeline
Casheir
Cant Believe Its Not Meat
10.2023 - 10.2024
Team Manager
Popeyes® Louisana Kitchen
02.2022 - 08.2023
Cashier Team Lead
Micheals
07.2021 - 01.2022
Sales Associate: Lingerie/Hosiery/Active
Nordstrom
02.2020 - 05.2020
Sales Associate: Kids/ Women
Old Navy
06.2018 - 09.2018
Hostess
Uncle Julio’s Mexican Restaurant
06.2017 - 09.2017
Undergraduate - undefined
Saint Louis University
undefined
Regina Dominican High School
Cosmetology Student
Aveda Arts and Science Institute
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