Cierra Michael
Bartelso
Summary
Medical billing professional with deep expertise in managing patient billing and insurance claims. Strong background in account reconciliation and compliance with healthcare regulations. Known for collaborating effectively with teams and adapting to changing needs to achieve optimal results. Reliable and detail-focused, ensuring accurate and timely processing of financial information.
Overview
7
7
years of professional experience
Work History
Dietary Aide
St. Clair Nursing Center
10.2017 - 11.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Service Desk Representative
Walmart
11.2018 - 04.2020
- Maintained a clean and organized workspace, promoting a professional appearance within the returns department.
- Utilized problem-solving skills to address unique return situations while complying with established policies.
- Provided excellent customer service throughout the entire shopping experience, from initial inquiries to finalizing returns transactions.
- Worked closely with loss prevention teams to minimize loss and maintain security within the returns area.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Receptionist
Total Access Urgent Care
11.2020 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Billing Specialist
Total Access Urgent Care
12.2021 - Current
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.
- Accurately posted payments and adjustments both electronically and manually.
- Assisted colleagues with complex or challenging cases, fostering a collaborative work environment focused on problem-solving and continuous improvement.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Education
High School Diploma -
St. Clair Highschool
Saint Clair, MO05-2018
Skills
- Knowledge of Billing Processes and Software
- Insurance Eligibility Verification
- Accounts Payable Processing
- Customer service
- HIPAA compliance
- Claims Processing
- Claims Denial Management
- Payment Processing
- End-of-Month Reporting Procedures
- Collaborative Teamwork
- Collections
- Records organization and review
- Effective Problem Resolution
- Precision in Work
Timeline
Billing Specialist
Total Access Urgent Care
12.2021 - Current
Receptionist
Total Access Urgent Care
11.2020 - 12.2021
Service Desk Representative
Walmart
11.2018 - 04.2020
Dietary Aide
St. Clair Nursing Center
10.2017 - 11.2018
High School Diploma -
St. Clair Highschool
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