Cielo Huerta

• Facilitated customer transactions, enhancing accuracy and ensuring compliance with banking policies.
• Assisted clients with account inquiries, delivering clear and timely information to improve customer satisfaction.
• Educated customers on banking products, enhancing their understanding of services offered.
• Managed cash drawer, maintaining security and proper handling of funds daily to support operational integrity.

• Provided exceptional customer service ensuring a positive shopping experience for all customers.

• Proactively approached customers on the sales floor offering assistance and personalized recommendations.

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions.

• Resolved customer complaints promptly and effectively ensuring high levels of satisfaction and repeat business.

• Handled cash transactions accurately and efficiently maintaining a balanced cash drawer at the end of each shift.

• Developed relationships with customers exceeding expectations for customer satisfaction.

• Maintained a positive attitude even during times of high demand.

• Maintained a clean, well-organized workstation, and kept waste and non-essential items to a minimum.

• Compiled weekly inventories of food items, stock-keeping units, menu items, and nutritional information.

• Greeted and welcomed visitors at front desk, promptly answering questions to ensure positive first impressions.

• Handled incoming phone calls, screening and directing them to appropriate personnel for efficient communication.

• Managed daily mail intake, sorting and distributing to relevant staff to facilitate timely correspondence.

• Updated calendars and scheduled meetings.

• Utilized multitasking and time-management skills with the ability to prioritize tasks.

• Maintained high productivity by processing cash, credit, debit, and voucher program payments for customers.

• Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.

• Trained new cashiers and customer service team members, enhancing onboarding efficiency.

• Ensured staff adhered to conduct guidelines for a positive environment.

• Deepened understanding of product offerings, fostering customer enjoyment of merchandise.