Ciara Jordan-Parks
Richton Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Compliance Manager
American Motor Company Inc
04.2025 - Current
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Spearheaded adaptation of new compliance frameworks, keeping organization ahead in regulatory compliance.
Customer Service Representative Lead
Cigna Healthcare
06.2023 - 04.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
- Maintained detailed records of all interactions with clients, ensuring accurate data collection for future reference.
Class A CDL Driver
Beacon's Trucking
10.2020 - 06.2023
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Stayed in frequent communication with dispatch to quickly adapt to customer demands and route changes.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
- Protected orders by properly balancing and bracing loads to prevent shifting and damage.
- Transferred products between distribution centers and retail locations with as many as 10 stops per day.
Delivery Driver
Uber And Lyft
07.2019 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Phlebotomist
Heartland Blood Centers
06.2016 - 07.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Promoted the mission, vision, and values of the organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcomes in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted with office procedures by monitoring patient flow, performing telephone screening, and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Successfully completed over 3,000 draws
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Reviewed patient records for accuracy and completeness
CNA
Sunrise Senior Living
03.2015 - 06.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and, medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported needs of 25+ residents under long-term care
Call Center Customer Service Representative
Noble Voice
01.2014 - 03.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 100 calls per shift to meet fast-paced call center demands.
Education
Associate of Applied Science - Accounting And Business Management
Prairie State College
Chicago Heights, IL08.2025
High School Diploma -
Thornton Fractional South High School
Lansing, IL05.2014
Skills
- Attention to Detail
- Valid Class A Driver's License
- Contract Management
- Shipment Coordination
- Safety Standards
- DOT Compliance
- Quarterly Reviews
- Active Listening
- Customer Relations
- Staff Training
- Microsoft Word
- Microsoft Excel
- Medical Terminology Knowledge
- Customer Consulting
- Office Equipment Proficiency
- Package Delivery and Pick-Up
- Logistics and Transportation
- System Implementation
- Critical Thinking
- HIPAA Compliance
- Call center experience
- Escalation management
Timeline
Compliance Manager
American Motor Company Inc
04.2025 - Current
Customer Service Representative Lead
Cigna Healthcare
06.2023 - 04.2025
Class A CDL Driver
Beacon's Trucking
10.2020 - 06.2023
Delivery Driver
Uber And Lyft
07.2019 - 10.2020
Phlebotomist
Heartland Blood Centers
06.2016 - 07.2019
CNA
Sunrise Senior Living
03.2015 - 06.2016
Call Center Customer Service Representative
Noble Voice
01.2014 - 03.2015
Associate of Applied Science - Accounting And Business Management
Prairie State College
High School Diploma -
Thornton Fractional South High School
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