Ciara Feliz
Homewood,IL
Overview
8
8
years of professional experience
Work History
Perioperative Scheduler
Rush University Medical Center
02.2021 - Current
- Scheduled, rescheduled, and canceled breast biopsies, breast mri's and diagnostic imaging in coordination with patients, and providers.
- Answered high volumes of phone calls, provided information, and directed inquiries as needed.
- Communicated directly with patients to provide appointment details, pre-operative instructions, timelines, and insurance-related information.
- Delivered ongoing support and system training to team members and new hires to maintain up to date knowledge of new functionalities and updates in breast imaging.
- Coordinated all incoming and outgoing procedure scheduling data to ensure accurate and timely communication across departments.
- Actively resolved scheduling conflicts by identifying and engaging the necessary resources and staff.
- Worked collaboratively as part of the scheduling team, taking on additional administrative responsibilities as assigned.
- Supported clinical and medical staff by completing delegated tasks with minimal supervision.
Diagnostic Patient Coordinator – Breast Imaging
Rush University Medical Center
01.2020 - 02.2021
- Efficiently handled high call volume phone system while managing various administrative duties in a fast-paced clinical setting.
- Scheduled screening mammograms, ultrasounds, and diagnostic imaging accurately and in alignment with clinical protocols.
- Contribute to a team effort to ensure patient satisfaction.
- Maintained and retrieved referrals, physician orders, and supporting documentation contacted outside facilities to obtain required referrals or records when necessary.
- Performed additional administrative and support duties as assigned by management.
- Completed EPIC Administrative Inbox tasks and other assigned responsibilities in a timely and accurate manner.
Radiology Assistant
Advocate Medical Group
07.2019 - 01.2020
- Schedule diagnostic imaging appointments via phone, ensuring accuracy to procedural protocols.
- Operated departmental phone system, provided patients with clear and accurate information regarding imaging appointments, procedures, and preparation requirements.
- Prepared and imported prior outside films and reports to support timely and complete diagnostic evaluations.
- Assist technologist in prepping patients and procedure rooms.
- Prepared and mailed patient result letters and appointment reminders, maintaining consistent communication and follow up.
- Maintains adequate level of supplies and coordinated assigned administrative office functions to support daily operations.
Shift Manager
McDonald's
05.2018 - 07.2019
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints and advocated excellent customer service.
- Maintained inventory and assisted with staff scheduling.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's
05.2017 - 05.2018
- Greeted customers, operated the cash register and assembled food orders.
- Delivered prompt, and friendly customer service and helped improve quality of service.
- Assisted with maintaining cleanliness in line with company standards.
- Demonstrated strong multitasking abilities, handling multiple orders without compromising quality or efficiency.
Education
High School Diploma -
Homewood-Flossmoor High School
Flossmoor, IL06-2017
Skills
- Displays excellent communication and customer service skills
- Strong work ethic
- Leadership
- Attention to detail
- Problem solving and decision making
- EPIC Software Proficiency
- Multi tasking and time management
- Effectively communicate in English and Spanish
Timeline
Perioperative Scheduler
Rush University Medical Center
02.2021 - Current
Diagnostic Patient Coordinator – Breast Imaging
Rush University Medical Center
01.2020 - 02.2021
Radiology Assistant
Advocate Medical Group
07.2019 - 01.2020
Shift Manager
McDonald's
05.2018 - 07.2019
Crew Member
McDonald's
05.2017 - 05.2018
High School Diploma -
Homewood-Flossmoor High School
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