Cianna Townsend
Chicago
Summary
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Staffingly
03.2020 - 06.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Customer Service Representative
CornerStone Staffing
02.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
GED -
Thornwood High School
South HollandRadio And Television Broadcasting Technology
Illinois Media School
Chicago02.2024
Skills
- Quality Control
- Productivity Management
- Collaborative Environments
- Answering Questions
- Verbal and Written Communication
- Logging Call Information
- Inbound Phone Call Management
- Customer Communication
- Problem-Solving Skills
- Microsoft Office
Certification
Microsoft Office
Timeline
Call Center Representative
Staffingly
03.2020 - 06.2023
Call Center Customer Service Representative
CornerStone Staffing
02.2019 - 10.2019
GED -
Thornwood High School
Radio And Television Broadcasting Technology
Illinois Media School
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