CHYNNA SHIELDS
Chicago
Summary
Organized administrative professional with over 3 years of experience in healthcare operations and client services. Skilled in managing documentation, maintaining confidential records, and coordinating workflows across departments. Pursuing a Master’s in Human Resources Management to leverage administrative and compliance skills in HR and business operations.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Heartland Alliance Health
Chicago
10.2022 - Current
- Coordinated high-volume referrals to medical, behavioral health, and social service programs, ensuring timely access to care.
- Process referrals ensuring timely delivery of services and accurate documentation.
- Maintains confidential client records compliant with healthcare privacy standards.
- Collaborate with providers, case managers, and administrative staff to streamline referral processes.
- Improve service coordination through effective teamwork across cross-functional teams.
- Conducts comprehensive documentation reviews and data entry for precise reporting.
- Tracked cases across multiple systems to improve workflow and service delivery.
- Communicated with internal staff and external partners to resolve issues, facilitating participant engagement and support.
Special Programs Housing Advocate
Dove-Homeward Bound
Decatur
12.2020 - 12.2021
- Coordinated intake and case documentation, facilitating access to housing and social services for clients.
- Conducted needs assessments and linked clients to community resources, enhancing housing stability.
- Managed multiple cases in a fast-paced environment, ensuring timely and comprehensive support for clients.
- Maintained accurate case files and program records, ensuring compliance with agency policies.
Education
M.S. - Human Resources Management
University of Illinois-Springfield
Springfield, IL12-2027
B.S. - Human Services
Millikin University
Decatur, IL12-2020
Skills
- Service coordination
- Administrative support
- Calendar management
- Workflow optimization
- Project management
- Data documentation
- Microsoft Office proficiency
- Customer service
References
Upon Request
Timeline
Referral Coordinator
Heartland Alliance Health
10.2022 - Current
Special Programs Housing Advocate
Dove-Homeward Bound
12.2020 - 12.2021
M.S. - Human Resources Management
University of Illinois-Springfield
B.S. - Human Services
Millikin University