Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHYNA GASTON

Chicago,IL

Summary

Experienced Operations Coordinator with 5+ years in import/export and logistics. Comfortable juggling multiple tasks, solving problems on the fly, and keeping things running smoothly behind the scenes. Known for being detail-oriented, easy to work with, and always looking for ways to make processes better and more efficient.

Overview

5
5
years of professional experience

Work History

Customer Service/Sales Representative

Heavyweight Air Express
07.2024 - Current
  • Help clients with updates, troubleshoot issues, and answer service questions
  • Work with carriers to find the best shipping options and negotiate competitive rates
  • Manage customer booking requests and ensure smooth scheduling
  • Manage special authorizations
  • Support flight planning
  • Managed over 60 incoming calls, emails and bookings per day from customers

Export Operations

NNR Global Logistics
05.2023 - 06.2024
  • Managed export shipments from customs to final delivery, making sure everything stayed on track
  • Stayed in touch with clients and carriers to avoid delays and keep communication smooth
  • Double-checked documents and sorted out any shipment issues that popped up
  • Suggested and supported process tweaks to help things run more efficiently
  • Kept an eye on shipments with regular tracking and updates

Customer Service Representative

Agility Logistics
02.2020 - 04.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from customers.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.

Education

High School Diploma -

Camelot Excel-Southwest HS
Chicago, IL
01.2016

Skills

  • Logistics management
  • Global trade compliance
  • Documentation management in logistics
  • Effective communication skills
  • Experience with CRM platforms
  • Invoicing
  • Effective communication

Languages

English
Full Professional

Timeline

Customer Service/Sales Representative

Heavyweight Air Express
07.2024 - Current

Export Operations

NNR Global Logistics
05.2023 - 06.2024

Customer Service Representative

Agility Logistics
02.2020 - 04.2023

High School Diploma -

Camelot Excel-Southwest HS

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CHYNA GASTON