Chrystal Williams
Chicago
Summary
Dynamic professional with a proven track record at Chicago Public Schools, excelling in team leadership and customer service. Successfully enhanced employee engagement and customer satisfaction through effective conflict resolution and mentoring. Skilled in time management and decision-making, fostering a productive environment while maximizing team performance.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
Work History
Elementary Lunchroom Manager
Chicago Public Schools
08.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Kentucky Fried Chicken
05.2005 - 09.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Paul Robeson High School
Chicago, IL07-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Elementary Lunchroom Manager
Chicago Public Schools
08.2008 - Current
Cashier
Kentucky Fried Chicken
05.2005 - 09.2006
High School Diploma -
Paul Robeson High School
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