Christy Scheider
Lena,IL
Summary
Dynamic operations leader with a proven track record at PDI Technologies, excelling in cross-functional team leadership and strategic planning. Spearheaded initiatives that enhanced delivery performance and streamlined processes, driving significant business improvements. Adept at relationship building and resource allocation, fostering a culture of continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
Director, Operations and Strategic Initiatives
PDI Technologies
09.2023 - Current
- Connects strategy to execution, supports teams through ambiguity, and maintains delivery performance across a dynamic portfolio of a 13-million-dollar annual revenue business
- Operates as a portfolio-level delivery leader, with responsibilities extending beyond project and program execution to cross-initiative alignment, delivery predictability, and leadership confidence.
- Collaborates with department leaders to align goals with the organization's strategic goals.
- Leverages data and analytics to make informed decisions and drive business improvements.
- Engages in roadmap planning and execution forums spanning product, data engineering, and platform teams.
- Acts as a consistent coordination point across stakeholders; reducing fragmentation and improving alignment on priorities, timing, and escalation.
- Manages the PMO team responsible for the Data Services business, including Program and Project Management
- Designed an operating model for a new business division; focused on design, client experience, roles and responsibilities, business processes, governance, capacity planning, and communication strategy.
- Established and maintains project management methodologies, standards, and tools to ensure delivery is within scope, on time, and within budget.
- Collaborated in building a Project Management Organization from the ground up, managing product launches for transaction, financial, and first -party data feeds.
- Managed multiple client implementations and continuous improvement initiatives across the business.
- Spearheaded a new payment processor for GasBuddy payment terms. Built end-to-end processes; working with vendor and Fifth 3rd bank to include program outlines, terms and conditions, privacy policy, security and compliance, transactional processing, card processing, settlement, support, enrollment, reporting, marketing, go-to-market, and operations.
Senior Manager, Program Operations
PDI Technologies
06.2022 - 09.2023
- Managed large-scale, strategic initiatives within loyalty promotions for Fuel Rewards; included the 10 year anniversary of Fuel Rewards and the launch of the new Platinum tier
- Managed project management team responsible for all Fuel Rewards implementations.
- Implemented and developed operational standards, policies, and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained capacity and monitored performance.
Program Operations Manager
PDI Technologies
02.2020 - 06.2022
- Implemented and led a new, single-site operator program tobacco loyalty program
- Designed and implemented a structured process to align with the Shell business team on partnership objectives. Included definition of business requirements, sign off, escalation, roadmap, and implementation.
Promotional Services Manager
PDI Technologies/Excentus
03.2017 - 02.2020
- Oversaw the entire Offer Network (27k sites) process to ensure that efficient workflow and processes are in place
- Audited and monitored all monthly financial reports and invoices for the network. ($1.5M revenue)
- Monitored all offer performance to improve CPG brand's market presence.
- Coordinated and automated a $1.5M annual signage process with an outside vendor.
- Project management and account management
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Director of Operations
PDI Technologies / Exclusive Connection$
09.2014 - 03.2017
- Executed strategies to optimize company growth.
- Assisted clients in creating go-to -market loyalty programs
- Developed streamlined operations across operating platforms.
- Ensured key performance objectives were met
- Developed requirements for a customer portal for automations through design, development, and launch.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented and oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
Associate of Arts - Elementary Education
Highland Community College
Freeport, IL05-1999
Skills
- Cross-functional team leadership
- Employee development
- Process improvement
- Program and Project management
- Decision-making
- Relationship building
- Resource allocation
- Operations management
- Risk management
- Vendor relationship management
- Project management
- Legal and regulatory compliance
- Business development
- Change management
- Strategic planning
- Organizational development
Timeline
Director, Operations and Strategic Initiatives
PDI Technologies
09.2023 - Current
Senior Manager, Program Operations
PDI Technologies
06.2022 - 09.2023
Program Operations Manager
PDI Technologies
02.2020 - 06.2022
Promotional Services Manager
PDI Technologies/Excentus
03.2017 - 02.2020
Director of Operations
PDI Technologies / Exclusive Connection$
09.2014 - 03.2017
Associate of Arts - Elementary Education
Highland Community College