Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christopher Williams

Pekin

Summary

Dynamic Operations Manager with a proven track record at Caterpillar, excelling in process improvement and team leadership. Expert in inventory management and performance analysis, I drive efficiency and enhance customer satisfaction. Adept at training staff and fostering collaboration, I consistently achieve operational goals while ensuring compliance and quality standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

Custom Graphics & Designs
Bartonville
08.2025 - Current
  • Managed daily operations to ensure smooth workflow and project completion.
  • Coordinated with design teams to prioritize projects and meet deadlines.
  • Oversaw inventory management to maintain adequate supplies for production.
  • Implemented process improvements to enhance efficiency in operations.
  • Trained staff on operational procedures and safety protocols.
  • Facilitated communication between departments to streamline project execution.
  • Developed schedules for team members to optimize resource allocation.
  • Evaluated vendor performance to ensure quality service and materials.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed and implemented operational procedures to ensure quality standards are met.

Dept Manager

Caterpillar
Peoria
02.2002 - 07.2011
  • Develop strategic plans to enhance department efficiency.
  • Coordinate team efforts to meet operational goals.
  • Lead team meetings to foster collaboration.
  • Implement policies to ensure compliance with standards.
  • Mentor staff to strengthen skills and performance.
  • Analyze performance data to identify improvement areas.
  • Manage budgets and resources for optimal allocation.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Oversee department projects from initiation to completion.
  • Handled shift overstock, restocking, and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.

Education

Associate of Science - Business And Machine Operations

ICC
East Peoria
08-2010

Skills

  • Process improvement
  • Inventory management
  • Compliance oversight
  • Team scheduling
  • Vendor evaluation
  • Customer relationship management
  • Performance analysis
  • Budget management
  • Staff training
  • Project coordination
  • Problem solving
  • Effective communication

Certification

  • 6 sigma certified

Timeline

Operations Manager

Custom Graphics & Designs
08.2025 - Current

Dept Manager

Caterpillar
02.2002 - 07.2011

Associate of Science - Business And Machine Operations

ICC

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Christopher Williams