Christopher Stricker
Account Manager
Elgin,IL
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
C.R England
East Dundee , Illinois
11.2020 - 08.2024
- Provided customer (Nestle USA) with excellent service by providing competitive rates while ensuring all requirements are met.
- Keeping open communication so customer can trust that they have a reliable support team.
- Managed nearly 50 employees (CDL truck drivers and dispatchers).
- Managed 120 reefer trailers and 40 semi trucks.
- Managed day to day operations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Consistently one of the safest fleets in the dedicated division.
- Went over 1 year without an accident and achieved 1 million safe miles as a fleet.
- Successfully delegated tasks to team members, set clear expectations and tracked progress.
- Focused on team development by cross training dispatchers on a variety of tasks to ensure our team was strong.
- Held several weekly meetings (Customer KPI, Safety huddle call, Operation overview).
- Promoted to Account Manager after only a few days on the job.
Dispatcher
Nestle USA
De Kalb, IL
01.2016 - 11.2020
- Builds strong working relationships with internal and external customers.
- This includes the customer, carrier, supply chain and shared services.
- Work with the load control center manager and associated load planners to ensure capacity and service.
- Monitor on time performance to meet or exceed stated goal.
- Resolved problems for customers, warehouses and carriers.
- Successfully manage and develop drivers and owner operators to ensure goal alignment, communicate change effectively and develop an ongoing culture of performance excellence.
- Member of the SHE (Safety, Health and Environmental) committee.
- Support safety programs & implement/devise initiatives to ensure OSHA & accident frequency targets are achieved.
- Collaborate with and across fleet terminals to ensure that operational synergies are being achieved.
- Scheduled drivers to pick up and deliver loads to customers or vendors across the country.
- Monitor driver’s daily logs for errors or violations as well as monitor drivers hours worked and equipment availability.
Machine Operator
Nestle USA
De Kalb, Illinois
12.2014 - 01.2016
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Operated a sit down fork lift, stand up reach truck and stand up power jack.
- Cage certified.
- Member of the SHE (Safety, Health and Environmental) committee.
- Certified first responder.
Material Tech
Syncreon
Belvidere, IL
12.2013 - 12.2014
- Maintained accurate stock records and schedules.
- Unloaded and loaded trailers, picked, staged and loaded products for shipping.
- Operated a forklift, stand up-tugger and a transway tugger shipping system efficiently and accurately.
- Received incoming shipments and reviewed contents against purchase orders for accuracy.
- Transported goods from racks, shelves and vehicles.
- Banded, wrapped, packaged and cleaned equipment.
Customer Service
Servicom
10.2012 - 03.2014
- Received commendation from colleagues, supervisors and management for honesty and dedication.
- Provided training to new hires on QA guidelines, proper transfer methods, pitching sales and following rules and ethics to work efficiently.
- Have experience in payroll and exceptions of fellow co-worker’s breaks and lunches.
- Have experience in QA monitoring, side-by-sides, and team leadership meetings.
- Was given a bonus for four consecutive weeks for producing the most sales in my department.
- After being on the sales floor for only two weeks was given the responsibility of ‘floor support' which is someone who has a high understanding of the billing systems and QA guidelines.
- Handled between 80-120 inbound calls per day for Comcast.
Customer Service
BestBuy (Seasonal)
07.2012 - 12.2012
- I was responsible for exchanges, returns, and basic transactions.
- Responsible for taking over the phone orders and online orders.
- Was named most improved new hire after the first month.
- Have experience in signing up customers up for credit cards and reward zone.
- Stayed up to date on knowledge of Best Buy products.
- Prepared register area when opening for customer transaction and balanced cash drawer at the end of the shift.
- Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
Crewmember
McDonalds
03.2011 - 07.2012
- First started on cash register and then worked my way up to taking orders on the drive thru then finally preparing the food.
- Helped train new hires in rules and policies and getting in their daily work routines
- Have experience in unloading the truck and stocking inventory.
- Started working two days after I turned 16 years old and worked full time for over 1 year.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Saint Charles North High School/Home Schooled
Saint Charles, IL 08.2009 - 06.2013
No Degree -
Kishwaukee College
Malta, IL 08.2013 - 06.2015
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Strong verbal communication
- Ability to work in a fast-paced environment
- Works well under pressure
- Attention to detail
- Can type accurately at least 50 WPM
- Relationship building
- Revenue generation
- Goal oriented
- Account management
- Teamwork and collaboration
- Account development
Timeline
Account Manager
C.R England
11.2020 - 08.2024
Dispatcher
Nestle USA
01.2016 - 11.2020
Machine Operator
Nestle USA
12.2014 - 01.2016
Material Tech
Syncreon
12.2013 - 12.2014
No Degree -
Kishwaukee College
08.2013 - 06.2015
Customer Service
Servicom
10.2012 - 03.2014
Customer Service
BestBuy (Seasonal)
07.2012 - 12.2012
Crewmember
McDonalds
03.2011 - 07.2012
High School Diploma -
Saint Charles North High School/Home Schooled
08.2009 - 06.2013
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