Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER SCHROEDER

Chicago

Summary

Driven hospitality professional with strong background in managing taproom operations. Proven ability to enhance customer experiences, streamline processes, and boost sales. Skilled in team collaboration, inventory management, and staff training. Reliable, adaptable, and focused on achieving high standards and results.

Overview

14
14
years of professional experience

Work History

Tap Room Operations Manager

Spiteful Brewing
03.2020 - Current
  • Increased net sales by an average of 8% year over year since taking over operations
  • Developed and implemented sales model for comprehensive private and semi-private event packages, which continues to result in over $30,000 in additional revenue each year
  • Plan, execute, and host 60+ unique public taproom events each year, including trivia nights, beer dinners, gaming parties, and collaborations, proving to be a continual contributing factor to increased sales
  • Proactively identify areas of growth opportunity and maximize profits by analyzing sales data and trends from previous seasons
  • Hire, train, and mentor staff on all taproom operations, best-in-class customer service techniques, and beer knowledge (including style differences, brewing science, and tasting notes)
  • Enhance guest experience by fostering a welcoming taproom environment and designing an easily-navigable menu, featuring detailed descriptions of each beverage offering
  • Provide continuous strong support to ownership, often on an ad hoc basis

Tap Room Lead

Spiteful Brewing
12.2017 - 03.2020
  • Trained new team members on product knowledge and pouring techniques to ensure consistent service and quality
  • Maintained clean and inviting environment, while promoting positive atmosphere for guests
  • Assisted in planning and executing special events, contributing to increased brand exposure and revenue generation
  • Established rapport with customers through attentive listening skills and genuine interest in their preferences, encouraging loyalty over time

Sales Support Engineer

Revel Systems
01.2016 - 01.2017
  • Reviewed proposals for 20+ Intuit sales reps to align interests with Revel Systems and ensure customer satisfaction
  • Provided training for sales team to keep their knowledge current with each new enhancement
  • Product expert on sale calls regarding functionality of Revel point-of-sale (POS) system
  • Administer and troubleshoot third-party software (Salesforce, DocuSign)
  • Directly assisted clients with any needs or questions regarding issues with Revel POS system
  • Developed basic understanding of competitive market landscape and identified areas of competitive difference

Office Manager/Lead Server

The Bad Apple
01.2012 - 01.2016
  • Successfully implemented a more efficient spreadsheet for balancing monthly POS reports
  • Coordinated incoming inventory management with other levels of management
  • Maintained communication with vendors to foster positive relationships
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic

Education

MBA - Morris Graduate School of Management, Cum Laude Honors
Chicago, IL

BBA - Robert Morris University
Chicago, IL

Skills

  • Proficient in MS Office Suite and Adobe Creative
  • Workforce Payroll, Training, Management
  • Customer Retention
  • Inventory Control
  • Problem-Solving
  • Food and Beverage Safety Compliance
  • Menu Development
  • POS System Proficiency

Timeline

Tap Room Operations Manager

Spiteful Brewing
03.2020 - Current

Tap Room Lead

Spiteful Brewing
12.2017 - 03.2020

Sales Support Engineer

Revel Systems
01.2016 - 01.2017

Office Manager/Lead Server

The Bad Apple
01.2012 - 01.2016

MBA - Morris Graduate School of Management, Cum Laude Honors

BBA - Robert Morris University

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CHRISTOPHER SCHROEDER