Christopher Rigg
Chatham
Summary
Dynamic sales and business leader with over a decade of experience managing multi-million-dollar operations, driving market share growth, and forging strategic partnerships. Proven track record includes leading teams of over 60 employees, overseeing $20–25 million in annual revenue, and cultivating relationships with major insurance carriers and corporate partners. Expertise in sales leadership, business development, operational strategy, and data-driven decision-making has consistently resulted in sustained growth, increased market share, and high customer retention through exceptional relationship management. Rental management professional adept at optimizing asset performance and ensuring client satisfaction while embracing a collaborative approach to achieve team goals and organizational objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Rental Manager
Enterprise Mobility
Central Illinois
03.2016 - Current
- Direct overall business strategy, sales growth initiatives, and operational performance for a market generating approximately $20–25 million in annual revenue.
- Lead, coach, and develop a workforce of more than 60 employees across multiple locations, fostering a culture of accountability, customer service excellence, and professional growth.
- Oversee a fleet of approximately 1,200 vehicles, ensuring optimal utilization, profitability, and operational efficiency.
- Developed and executed market growth strategies that increased regional market share by 11% while maintaining strong profitability and customer satisfaction metrics.
- Maintain an 84% customer retention rate through implementation of customer-focused service initiatives and strategic relationship management.
- Manage key commercial partnerships and account relationships, including ADM, while previously overseeing major business relationships with Caterpillar and OSF HealthCare.
- Partner with major insurance carriers nationwide to manage claims-related transportation solutions, strengthen referral partnerships, and increase market penetration opportunities.
- Analyze sales performance, market trends, customer behavior, and operational metrics to identify growth opportunities and drive strategic business decisions.
- Collaborate with regional leadership teams to establish and execute long-term business objectives, revenue targets, and workforce development strategies.
- Selected to mentor employees across a four-state region as part of Enterprise Mobility's Diversity Team, providing leadership coaching, career development guidance, and professional mentorship.
Electronic Data Analyst
Caterpillar
Morton, Illinois
08.2014 - 07.2015
- Implemented streamlined logistical transportation processes through effective task delegation, workflow management, and training of outsourced partners on electronic data interchange (EDI) systems.
- Fostered strong business-to-business partnerships in various international markets to streamline operations across different time zones.
- Conducted thorough reviews and preparations of logistical documentation, maintaining high standards of accuracy and compliance.
Education
Bachelor's Degree - Kinesiology
Western Illinois University
Macomb, Illinois01-2011
Skills
- Regional operations management
- Strategic sales execution
- P&L accountability and analysis
- Talent development strategies
- Account management and client engagement
- Performance metrics reporting
- Operational efficiency enhancement
- Cross-functional team leadership
- Insurance partnership management
- Training development and implementation
Certification
Six Sigma Green Belt – Caterpillar (2015) Certified in Lean Six Sigma methodology; skilled in DMAIC (Define, Measure, Analyze, Improve, Control) for process improvement projects within an organization
Timeline
Area Rental Manager
Enterprise Mobility
03.2016 - Current
Electronic Data Analyst
Caterpillar
08.2014 - 07.2015
Bachelor's Degree - Kinesiology
Western Illinois University