Christopher Richards
Chicago
Summary
Restaurant management professional with extensive experience in team leadership, inventory control, and customer service excellence. Achievements include successfully managing daily operations while ensuring compliance with food safety regulations and quality standards. Skills encompass effective conflict resolution, staff motivation, and performance coaching aimed at enhancing overall productivity. Career goal focuses on leveraging expertise in restaurant management to contribute to operational success in a dynamic environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Shake Shack
Chicago
07.2023 - Current
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored new staff on service standards and procedures.
- Managed inventory levels and coordinated supply orders to optimize stock.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Collaborated with kitchen staff to maintain timely food preparation and delivery.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Coordinated special events held at the restaurant such as banquets or catering services.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Maintained compliance with employment laws and regulations during recruitment activities.
- Reviewed resumes and conducted initial screening of candidates.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Assisted in employee recruitment, hiring and interview processes.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Suggested promotions and wage increases according to employee performance.
- Managed inventory levels using computerized tracking systems.
- Coordinated stock replenishment to maintain optimal supply.
- Conducted regular audits to ensure inventory accuracy.
- Implemented organized storage solutions for easy access.
- Trained staff on best practices for inventory management.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Conducted regular assessments of equipment and infrastructure for optimal functionality.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
Trainer/Cross Trainer
Shake Shack
Chicago
02.2023 - 07.2023
- Delivered engaging training sessions to new employees on operational procedures.
- Assisted in developing training materials for various roles within the restaurant.
- Observed team members to provide constructive feedback on performance.
- Collaborated with management to identify training needs and improvement areas.
- Utilized company resources to enhance employee knowledge and skills effectively.
- Supported staff in mastering menu items and customer service techniques.
- Maintained a positive learning environment that encouraged employee participation.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Restaurant Team Member
Shake Shack
Chicago
08.2022 - 02.2023
- Assisted customers with menu selections and answered questions about ingredients.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Operated cash register, processed payments, and managed customer transactions efficiently.
- Provided friendly service while handling customer feedback and concerns promptly.
- Provided exceptional service to high volume of daily customers.
- Processed payments accurately and efficiently using POS system.
- Followed health code regulations when handling food items safely.
- Communicated clearly with kitchen staff regarding order specifics.
Assistant General Manager
SUBWAY®Restaurants
Gilbert
02.2022 - 07.2022
- Assisted in managing daily restaurant operations and ensuring compliance with company standards.
- Trained and supervised team members to enhance service quality and efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Developed staff schedules to optimize labor costs while meeting customer demand.
- Monitored food safety procedures to guarantee adherence to health regulations.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Collaborated with management on strategic initiatives for operational improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified opportunities for cost savings and operational efficiency improvements.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Ensured compliance with company policies, procedures, and regulations.
Shift Manager
Panera
North Myrtle Beach
06.2021 - 11.2021
- Supervised daily operations and staff performance in a fast-paced bakery-cafe environment.
- Trained and mentored new team members on customer service standards and food safety.
- Managed inventory levels and ensured stock availability for smooth service operations.
- Enforced health and safety regulations to maintain a clean and organized workspace.
- Resolved customer complaints promptly, ensuring high satisfaction in dining experiences.
- Collaborated with management to implement process improvements for operational efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Overnight Package Handler
UPS
Mesa
10.2019 - 06.2021
- Operated conveyor systems to efficiently transport packages to designated areas.
- Sorted and organized packages based on size and destination for streamlined processing.
- Inspected incoming shipments for damage and ensured proper labeling compliance.
- Collaborated with team members to maintain workflow and meet daily targets.
- Adhered to safety protocols while lifting, moving, and stacking heavy packages.
- Utilized handheld scanners to track package movements and update inventory records.
- Assisted in training new hires on safe handling procedures and equipment operation.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Managed time efficiently to meet or exceed productivity targets.
- Operated material handling equipment safely to move heavy packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Participated in regular safety meetings and training sessions.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed safety protocols to minimize hazards during chemical handling processes.
- Collaborated with team members to streamline workflow in chemical handling operations.
- Documented chemical usage and incidents accurately for compliance reporting.
- Ensured that all PPE was properly worn while working with chemicals.
- Identified potential safety hazards related to handling chemicals.
- Adhered to all safety protocols when loading, unloading, transporting, storing, and disposing of hazardous materials.
- Completed analyses of solids, liquids and gaseous materials to assess nature and reactivity.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZSkills
- Team management
- Inventory management
- Customer service
- Cash handling oversight
- Quality control
- Performance coaching
- Inventory control
- Health inspections
- Food handling safeguards
- Staff motivation
- Order management
- Staff training
- Waste reduction
- Food safety management
- Kitchen equipment operation and maintenance
- Managing reservations and large parties
- Restaurant operations
- Written communication
- Catering services
- Attention to detail
- Reliability
- Multitasking Abilities
- Training and onboarding
- Kitchen staff coordination
- Multitasking capacity
- Staff supervision
- Managing deliveries
- Conflict resolution
Languages
English
Native/ Bilingual
French
Limited
Certification
- Manager Food Handlers
- Basset Alcohol Serving License
Accomplishments
- Shift Up Program 2024 - Shake Shack
- Rising Star Award 2024 - Shake Shack
Timeline
Restaurant Shift Manager
Shake Shack
07.2023 - Current
Trainer/Cross Trainer
Shake Shack
02.2023 - 07.2023
Restaurant Team Member
Shake Shack
08.2022 - 02.2023
Assistant General Manager
SUBWAY®Restaurants
02.2022 - 07.2022
Shift Manager
Panera
06.2021 - 11.2021
Overnight Package Handler
UPS
10.2019 - 06.2021
High School Diploma -
Apache Junction High School