Christopher Merigold
Rockford
Summary
Dynamic Service Sales Representative with a proven track record at Cinta, excelling in customer relations and sales growth. Leveraged interpersonal communication skills to enhance client satisfaction, generating $3,800 in additional sales annually. Recognized for outstanding performance, ranking 6th in KPI metrics among 500+ employees.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
15
15
years of professional experience
Work History
Service Sales Representative
Cinta
01.2020 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Ranked 6th in growth/KPI numbers in entire territory out of over 500 employees
- Identified new business opportunities within existing accounts resulting in an increase in sales by $3800 annually
- Managed and serviced my route that generated $2.5 million annually
Guest Service Representative
Hampton Inn By Hilton
01.2018 - 01.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Manager
CJ's Gaming
04.2016 - 11.2017
- Scheduled our staff of 5 employees
- Analyzed/Assessed cost margins on food/liquor sales
- Assisted with different promotional ideas and marketing on social media
Intern
Superpowered Nutrition
03.2016 - 05.2017
- Assisted with company launch
- Double company's social media followers
- Organized, set-up, and sell at national conventions
- Developed new relationship with buyers
Office Assistant
LCG Sales Inc
07.2010 - 11.2013
- Led a team in shipment preperation
- UPS & FedEx online shipping
- Verified, processed, and entered orders
- Prepared and helped with filing paperwork
Education
Bachelor of Science - Business Administration
Northern Illinois University
Dekalb, IL05-2019
Associate of Science - Criminal Justice
College of DuPage
Glen Ellyn, IL05-2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
Timeline
Service Sales Representative
Cinta
01.2020 - 01.2025
Guest Service Representative
Hampton Inn By Hilton
01.2018 - 01.2020
Manager
CJ's Gaming
04.2016 - 11.2017
Intern
Superpowered Nutrition
03.2016 - 05.2017
Office Assistant
LCG Sales Inc
07.2010 - 11.2013
Bachelor of Science - Business Administration
Northern Illinois University
Associate of Science - Criminal Justice
College of DuPage
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