Kashae Stacker
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Founder
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Client Relation Specialist
Omni Interactions
08.2019 - 12.2020
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Built strong relationships with clients through effective communication and consistent followup.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Responded proactively and positively to rapid change.
Call Center Representative
Sedgwick
06.2017 - 07.2019
- Managed high call volumes 80 incoming calls, emails, and faxes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Insurance Verification Specialist
AmerisourceBergen
08.2016 - 06.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ06-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Computer proficiency
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
Accomplishments
Led strategic event marketing efforts across TikTok, Instagram, and Eventbrite to maximize audience engagement and event turnout
Partnered closely with vendors, co-founders, and clients to deliver cohesive and impactful brand experiences across all touchpoints
Timeline
Customer Service Representative
Founder
01.2020 - Current
Client Relation Specialist
Omni Interactions
08.2019 - 12.2020
Call Center Representative
Sedgwick
06.2017 - 07.2019
Insurance Verification Specialist
AmerisourceBergen
08.2016 - 06.2017
Bachelor of Science - Health Care Administration
University of Phoenix
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