Christopher Hernandez
Waukegan
Summary
Assistant General Manager at Pizza Hut with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in performance evaluation and staff training, I excel in strategic planning and financial reporting, driving team success while maintaining high food safety standards. Committed to fostering a motivated workforce and optimizing restaurant operations.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Pizza Hut
Waukegan
10.2024 - Current
- Managed daily restaurant operations while ensuring compliance with industry standards.
- Monitored customer feedback to enhance dining experiences and promptly address concerns.
- Implemented inventory control measures to maintain optimal stock levels.
- Coordinated staff schedules to optimize labor resources and service coverage.
- Resolved customer complaints effectively while maintaining professionalism.
- Supported team training sessions to elevate service quality and operational efficiency.
- Participated in financial reporting and budget monitoring for operational expenses.
- Collaborated with management on staff performance evaluations and development plans.
Manager in Training
Taco Bell
Waukegan
01.2024 - 10.2024
- Successfully implemented training plans for new staff on company protocols and customer service.
- Engaged with customers to provide product information and address their inquiries.
- Facilitated discussions between management and staff to improve operations.
- Developed strategies to enhance staff motivation and boost productivity levels.
- Reviewed completed tasks for adherence to quality standards and consistency.
- Maintained a secure work environment by implementing necessary safety measures.
- Shadowed managers to understand effective management techniques and expectations.
- Demonstrated calmness in stressful situations, effectively resolving conflicts.
Stocker
Jewels Osco
Waukegan
10.2023 - 01.2024
- Organized merchandise on shelves based on store layout and product categories.
- Ensured excellent customer service by assisting with product location and inquiries.
- Stocked shelves daily, maintaining neat displays and optimal inventory levels.
- Rotated inventory to ensure freshness and minimize spoilage of perishable goods.
- Maintained clean work areas while adhering to safety standards.
- Utilized hand trucks and pallet jacks for safe transport of heavy items.
- Faced products on shelves to align with company presentation policies.
- Arranged merchandise attractively to enhance visual appeal and drive sales.
Cook
Taco Bell
Waukegan
07.2022 - 10.2023
- Assembled and prepared food items according to company recipes and guidelines.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated kitchen equipment including grills, fryers, and ovens with safety protocols.
- Collaborated with team members to fulfill high-volume service demands efficiently.
- Assisted in inventory management by restocking supplies as needed.
- Ensured compliance with food safety standards during all food handling processes.
- Trained new staff on kitchen procedures and safety protocols effectively.
- Sanitized workstation at end of shift to eliminate risks of food-borne illnesses.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2024
Some College (No Degree) - Psychology
College of Lake County
Grayslake, ILSkills
- Performance evaluation and staff training
- Food safety and sanitation
- Sales forecasting and tracking
- Team leadership
- Employee relations and development
- Business operations management
- Financial leadership and reporting
- Strategic planning
- Written communication skills
- Scheduling and organization
- Customer service management
- Active listening
- Restaurant operations and inventory management
Affiliations
- Music
- Art
- Building Fences/Cutting down trees
Accomplishments
- Servsafe (Food Handling License)
- Manager Position
- Assistant General Manager Position
Languages
English
Full Professional
Spanish
Limited
ASL
Elementary
Timeline
Assistant General Manager
Pizza Hut
10.2024 - Current
Manager in Training
Taco Bell
01.2024 - 10.2024
Stocker
Jewels Osco
10.2023 - 01.2024
Cook
Taco Bell
07.2022 - 10.2023
High School Diploma -
Waukegan High School
Some College (No Degree) - Psychology
College of Lake County
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