Christopher Harris

• Completed full building and grounds patrols every hour to spot and investigate concerns.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• Operated communication equipment to maintain contact with other security personnel during emergency calls.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Investigated suspicious activities and persons to maintain security of premises.
• Prepared detailed incident reports to facilitate appropriate follow-up.
• Monitored CCTV cameras and alarm systems for security breaches.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Operated multi-line telephone system answering approximately 40 calls a day, prioritized calls and initiated appropriate action based on incident type and importance.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Responded to 10 to 15 patron questions about functions of slot machines and explained how to use devices
• Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty
• Identified issues with malfunctioning slot machines and reported devices to maintenance department for service, and fixed the slot machines if the problem was under my scope
• Troubleshot machine malfunctions and diagnosed root causes.
• Dispensed machine payouts and provided change for players.
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Repaired problems and maintained machines in good working order.

• Reported suspicious activities and persons to law enforcement.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Completed full building and grounds patrols to spot and investigate concerns.
• Operated and monitored fire alarm and security CCTV systems to maintain building safety.
• Relayed latest information to first responders via electronic means, Approximately 40 telephone calls, and radio responses.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Wrote detailed reports of all security breaches and investigations.

• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Monitored 50 CCTV cameras and alarm systems for security breaches.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Contacted police, fire and ambulance in emergency situations to coordinate proper response.
• Leveraged two-way radio or telephone to dispatch security officers or other personnel.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Checked and verified photo identification prior to granting facility access.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Wrote detailed reports of all security breaches and investigations.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

• Provided excellent customer service by effectively communicating and building rapport with businesses partners regarding their Atm transaction needs
• Completed rebuilding and restoration services to restore machines to full functionality
• Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components
• Managed operating systems of ATM and transported money to accurate destinations
• Completed preventive maintenance on machines 2 times a week to enhance production and maintain quality.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Provided excellent customer service to all guest and customers by effectively building rapport and addressing the security needs

• Ensured that all guest and staff were protected by effectively investigating the premises and completing routine security duties.
• Completed reports to gaming officers if needed when problems occurred, and documentation needed to be made
• Operated 100s camera systems to assess the area of the company and to ensure that all camera systems was working properly during the working day