Christopher Esposito
Villa Park
Summary
Technical Computer User Support Specialist with strong troubleshooting skills and a focus on enhancing system functionality and user satisfaction. Communicates effectively with users to ensure proper software and hardware utilization. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
9
9
years of professional experience
Work History
Computer Helpdesk Technician
Old Second National Bank
Villa Park
05.2018 - Current
- Managed helpdesk tickets by prioritizing requests based on urgency.
- Resolved technical issues for bank employees, ensuring smooth daily operations.
- Provided support for banking software and hardware, enhancing user experience.
- Diagnosed system errors and identified network connectivity issues.
- Monitored system performance and responded to alerts accordingly.
- Performed remote maintenance on client systems using remote access tools.
- Assisted in training new staff on IT systems and troubleshooting techniques.
- Collaborated with vendors to coordinate repairs and upgrades of technology systems.
Game Room Attendant
Safari Land Indoor Amusement Park
Villa Park
07.2017 - 11.2017
- Assisted guests with game operation and troubleshooting issues.
- Provided friendly customer service to enhance guest experiences.
- Monitored game equipment for proper functionality and safety compliance.
- Enforced rules and regulations of the game room.
- Monitored customer play to ensure safety of all guests.
- Verified that all gaming machines were operational before opening hours.
- Assisted customers in selecting appropriate games for their age and skill level.
- Cleaned, sanitized, and maintained gaming equipment on a daily basis.
- Maintained cleanliness and organization in game room environment.
- Organized and stocked supplies used in the game room.
- Trained new staff members on proper use of gaming equipment and policies and procedures related to operating the game room.
- Instructed new staff on game room procedures and safety protocols.
- Conducted regular inspections of gaming machines to identify any malfunctions or damage.
- Resolved customer complaints promptly and efficiently to maintain positive relationships.
- Provided assistance with setting up special events within the game room.
- Restocked shelves with merchandise such as toys, snacks, drinks.
- Performed daily upkeep and cleaning of game room components.
Education
Willowbrook High School
Villa Park, ILSkills
- Hardware troubleshooting
- Remote support
- Helpdesk operations
- IT support tools
- Ticket management
- Active directory
- Software configuration
- Application support
- Issue troubleshooting
- Problem diagnosis
- Data protection
- User guidance
- Customer service
- User training
- Remote access
- Vendor collaboration
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Verbal and written communication
- Account management
- IT ticket documentation
Timeline
Computer Helpdesk Technician
Old Second National Bank
05.2018 - Current
Game Room Attendant
Safari Land Indoor Amusement Park
07.2017 - 11.2017
Willowbrook High School