CHRISTOPHER E. METKE
Libertyville
Summary
Dedicated General Manager, who is an enthusiastic multitasker, utilizes experience, leadership, and proven problem-solving skills to achieving optimal corporate objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Inn & Suites Chicago O’Hare
02.2024 - Current
- Second quarter 2024 Flow 74.5% and Third quarter Flow of 69.2% Fourth Quarter Flow 50.2 %
- Employee retention 94.44%
- GSS first wave ITR 72% and 91% BSA score for 2024
- GSS second wave ITR 76.4% for 2024
- Conduct Internal Audit at the property to ensure the Hotel are following proper procedures
- Input all invoices into AP system in a timely manner to ensure on time payments
- Forecast daily, weekly and monthly budgeted revenues
- Review financial statements, sales and activity reports, other performance data to measure productivity and goal achievement
- Determine areas needing cost reduction and program improvements to achieve hotel goals
- Interview, evaluate and recommend individuals for hire at all positions within the hotel
- Develop and implement aggressive solicitation program focused on attracting business
General / Task Force General Manager
First Hospitality
07.2021 - 02.2024
- Assist in maintaining brand standards and financial success of property until a new General Manager can be found
- Train new General Managers in First Hospitality Systems to make them successful
- Conduct Internal Audits at each of the properties to ensure the Hotels are following proper procedures
- Coordinate and assist with the purchase of food and supplies from Food Supplier
- Develop an inventory control of food and supplies
- Input all invoices into Birchstreet in a timely manner to ensure on time payments
- Review financial statements, sales and activity reports, other performance data to measure productivity and goal achievement
- Determine areas needing cost reduction and program improvements to achieve hotel goals
- Interview, evaluate and recommend individuals for hire at all positions within the hotel
- First 6 months of the year running 2 of 7 OCC, 2 of 7 ADR and 2 of 7 RevPar in STR
- Forecast accuracy for June 2023 withing .20 % of primary forecast for the month
Task Force General Manager
MCR Hotel
12.2020 - 07.2021
- Assist in maintaining brand standards and financial success of property until a new GM can be found
- Coordinate and assist with the purchase of food and supplies from Food Supplier
- Developed an inventory control of food and supplies
- Review financial statements, sales and activity reports, other performance data to measure productivity and goal achievement
- Determine areas needing cost reduction and program improvements to achieve hotel goals
- Interview and recommend individuals for hire at all positions within the hotel
General Manager
MCR Hospitality
Waukegan
06.2018 - 12.2020
- 116 Rooms
- Leading a staff 25
- Increased RevPar 115.9% over 2018
- Overall Service Score for Hilton 2019 80.2% Current Overall Service Score for 2020 84.9%
- Ranked 2 of 5 in Competitive Set for 2019 in Occupancy 108.0 index, ADR 3 of 5 $91.80 index and RevPar 3 of 5 $99.1 index
- GOP actual for 2019 39.31% to a budget of 37.98%
- GOP actual 2020 JAN & FEB 34.21% to a budget of 28.29%
- Forecast daily, weekly and monthly budgeted revenues
- Manage controllable costs to ensure adherence to budget guidelines and expectations
- Oversaw, coordinated and expedited a 42 day project in 29 days of repainting hotel rooms to meet Hilton standards
- Responsible for Human Resources: benefits, hiring, terminating, orientation and training
- Develop and implement aggressive solicitation program focused on attracting business
- Guided new construction for hotel opening in Oct 16th, 2018
- Generate initial forecast and budget for hotel
- Responsible for tasks in the opening Roadmap
General Manager
Concord Hospitality
Raleigh
01.2017 - 01.2018
- 109 Rooms
- Managed a staff of 33
- Restructured Management Team to reduce $40,000 in overhead costs and improve productivity
- Ranked 1 of 7 in Competitive Set for 2017 in Occupancy 110.0 index, ADR 2 of 7 $113.20 index and RevPar 1 of 7 $124.4 index
- Developed, implemented and sustained aggressive solicitation program focused on increasing business
- Analyzed monthly P&L with detailed critique
- Forecasted daily, weekly and monthly budgeted revenues
- Managed controllable costs to ensure adherence to budget guidelines and expectations
- Guest Satisfaction Scores for 2017 - Intent to Recommend was 63%
- 2017 Sustainability Award for Select Service Clean the World
Assistant General Manager
Concord Hospitality
Waukegan
01.2015 - 01.2017
- 120 Suites
- Managed a staff of 22
- Increased Beverage Profit in 2016 from $40,776 to $50,130, an increase of 22.9%
- Guest Satisfaction Scores for 2016 - Intent to Recommend was 76.7% with 56/359 ranking within SpringHill Suite brand
- Ranked 1 of 6 in Competitive Set for 2016 in Occupancy 76.0, ADR 125.14 and RevPar 95.13
- Concord Internal Audit score of 86.4 % for 2017 Green Zone
- Coordinated and assisted with the purchase of food and supplies from Food Supplier
- Developed an inventory control of food and supplies
- Reviewed financial statements, sales and activity reports to measure productivity and goal achievement
- Determined areas needing cost reduction and program improvement to influence GM goals
- Interviewed and recommended individuals for hire at all positions within the hotel
- Supervised 2016 hotel renovations of $2.2 million
Operations Manager Bistro / Front Desk
Marriott Corporate
Lincolnshire
01.2013 - 01.2015
- 146 Rooms
- Managed staff of 25
- Decreased food cost from 49% June 2013 to 28.1% February 2015 to a corporate benchmark of 37% and a hotel benchmark of 29%
- Increased Food and Beverage Sale for 2014 by over $33,000 over previous year, an increase of 35%
- Highest Food and Beverage Sales Per Occupied room in the region for 2014 at $11.27
- Contributed to this hotel’s highest overall Brand Standard Audit score of 97% for 2014
- Implemented weekly manager’s customer appreciation parties
- Served as a departmental role model / mentor by assisting with training, scheduling, evaluating, counseling, motivating and coaching employees to perform job duties
- Reviewed financial statements sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Interviewed and recommend individuals for hire
Front Desk Team Lead / Night Audit
Marriott Suites Chicago O’Hare
Rosemont
01.2012 - 01.2013
- Supervised staff of 7
- Performed nightly audit functions i.e.; compile and review daily reports, logs, contingency lists
- Compiled and distributed “Person In Charge” shift report to management team
- Served as a departmental role model /mentor by assisting with training, scheduling, evaluating, counseling, motivating and coaching employees to perform job duties
- Organized, confirmed, processed and conducted all guest/group check-ins, check-outs room reservations, requests, changes and cancellations
- Ensured customer and employee satisfaction through Guest Satisfaction Scores and Associate Opinion Scores
Food and Beverage Team Lead
Marriott Suites Chicago O’Hare
Rosemont
01.2011 - 01.2012
- Lead a staff of 13
- Created weekly schedules based on projected customer forecasts
- Responsible for Food and Beverage Departments Wildly Important Goal and weekly commitments
- Responsible for monthly financials for GM review and critique
- Conducted weekly and monthly liquor inventory, ordering and prompt processing of invoices
- Ensured customer and employee satisfaction through Guest Satisfaction Scores and Associate Opinion Scores
Restaurant Supervisor ProTem
Lincolnshire Marriott Resort
Lincolnshire
01.2008 - 01.2011
- 389 Rooms
- Supervised staff of 20
- Assisted with weekly scheduling based on forecasts
- Assisted in overseeing Great Room, Room Service, Starbucks Bistro and Restaurant
- Ensured customer and employee satisfaction
- Conducted product inventory
Restaurant Server
Lincolnshire Marriott Resort
Lincolnshire
01.2008 - 01.2011
- Responsible for serving food and insuring customer satisfaction with order
- Worked with Restaurant Manager ordering needed supplies
Education
B.A. - Economics, Health Education
Northeastern Illinois University
Skills
- Cost saving measures
- Guest and customer service
- Employee and vendor relationships
- Team development
- High pressure situations
- Spanish (beginning to moderate)
Certification
- Hospitality & Tourism Management Certificate (2020)
- Hilton Certified General Manager
- Grow Revenue Management Training (2018)
- ServSafe Certification (updated 12/15/23)
- Connect U - Marriott General Manager Training (2017)
- Leadership I Training (2016)
- TIPS: Alcohol Server Training (2024)
- Food Allergen Course
- M3, P3 and A3 Budget, Accounts Payable and Time Management Systems
Volunteer Experience
- Clean the World, Sustainability Trip to Guatemala, 09/01/17
- Meals on Wheels, Volunteer Driver, 2003 to present
Awards
- Spirit to Serve Award (2012)
- Leader of the Quarter (3rd Quarter 2011)
- Associate of the Quarter (2nd Quarter 2010)
- William R. Tiefel Award (2 Time Recipient)
- Silver Circle Award 2022
- Gold Circle Award 2023
Timeline
General Manager
Fairfield Inn & Suites Chicago O’Hare
02.2024 - Current
General / Task Force General Manager
First Hospitality
07.2021 - 02.2024
Task Force General Manager
MCR Hotel
12.2020 - 07.2021
General Manager
MCR Hospitality
06.2018 - 12.2020
General Manager
Concord Hospitality
01.2017 - 01.2018
Assistant General Manager
Concord Hospitality
01.2015 - 01.2017
Operations Manager Bistro / Front Desk
Marriott Corporate
01.2013 - 01.2015
Front Desk Team Lead / Night Audit
Marriott Suites Chicago O’Hare
01.2012 - 01.2013
Food and Beverage Team Lead
Marriott Suites Chicago O’Hare
01.2011 - 01.2012
Restaurant Supervisor ProTem
Lincolnshire Marriott Resort
01.2008 - 01.2011
Restaurant Server
Lincolnshire Marriott Resort
01.2008 - 01.2011
B.A. - Economics, Health Education
Northeastern Illinois University
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