Christopher Chavez
Joliet
Summary
Skilled in delivering high-quality customer service as a Crew Member, with a focus on food preparation and safety protocols. Achievements include effectively managing order processing and cash handling while ensuring compliance with sanitation standards. Aiming to leverage experience in food service to contribute positively to team dynamics and enhance guest experiences in future roles.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald’s Restaurant
Joliet
10.2023 - Current
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Checked expiration dates on all products before serving them to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Maintained an organized work area to ensure efficient operations.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Presented orders to guests within anticipated service times.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Stocked shelves and cases with new or transferred items.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packed fast food products in approved containers, cups, and bags.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Drove team success by quickly completing assigned tasks.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
Back of House Team Member
Panda Express Restaurant
Joliet
07.2023 - 10.2023
- Performed additional duties as requested by management team members.
- Served customers at counters in an attentive and courteous manner.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Assisted in resolving guest complaints related to the quality of food served.
- Inspected kitchen equipment regularly for functionality and cleanliness.
- Adhered strictly to hygiene protocols when handling food items or preparing meals.
- Set up serving stations prior to meal service periods.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
- Organized storage space for food items to ensure efficient retrieval during busy times.
- Monitored stock levels and communicated when ordering was required.
- Disposed of rubbish in accordance with company policies.
- Substituted for or assisted other cooks during emergencies or rush periods.
- Segregated and removed trash and garbage to place in designated containers.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Assisted in developing kitchen procedures to optimize workflow and improve overall efficiency.
- Ensured all dishes were presented according to restaurant's visual standards before being served.
Education
High School Diploma -
Joliet West High School
Joliet, Illinois05-2024
Skills
- Food safety practices
- Menu knowledge
- Ingredient preparation
- Cash handling
- Order processing
- Customer service
- Team collaboration
- Inventory management
- Time management
- Effective communication
- Conflict resolution
- Attention to detail
- Problem solving
- Workstation organization
- Hospitality service expertise
- Customer engagement
- Task prioritization
- Line efficiency
- Stock management
- Multitasking and organization
- Cleaning and sanitizing
- Verbal and written communication
- Initiative and Self-motivation
- Sanitation protocols
- Workplace safety
- Cooking
- Safe food handling
- Recipe adherence
- Quality control checks
- Leadership qualities
- Production line work
- Store opening and closing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- I love activities
- I play Soccer
- Basketball is something I like to do on my free time
Timeline
Crew Member
McDonald’s Restaurant
10.2023 - Current
Back of House Team Member
Panda Express Restaurant
07.2023 - 10.2023
High School Diploma -
Joliet West High School