Christopher Castillo

• Led field work for high-precision ALTA/NSPS surveys and boundary retracements of commercial properties.
• Directed teams in collecting thousands of data points for extensive topographic mapping projects.
• Operated robotic total stations and data collectors, utilizing [sokia] for surface modeling.
• Served as crew safety leader, conducting daily hazard assessments to ensure compliance with safety regulations.
• Resolved complex field issues, including obstructed sight lines and access challenges.
• Conducted hydrologic surveys, performing stream and river cross-sections for FEMA flood map modernization.

Energetic and dedicated team player with a passion for delivering the iconic Portillo's experience. Proven ability to thrive in a high-volume, fast-paced environment while maintaining a positive attitude and a commitment to the brand's high standards for food quality and cleanliness. A reliable crew member who takes pride in contributing to a fun atmosphere and ensuring every guest feels like a VIP.

• Team Collaboration: Works seamlessly with kitchen and service staff to ensure orders are accurate and timely.
• Brand Ambassadorship: Genuinely enthusiastic about promoting the Portillo's brand and its legendary menu items.
• Speed & Accuracy: Capable of processing orders quickly without compromising attention to detail, even during the lunch rush.
• Adaptability: Comfortable rotating through various front-of-house positions as needed, from the front register to the drive-thru.

Cashier / Customer Service Team Member | Portillo's Restaurant Group

• Processed guest orders using POS system during peak hours, maintaining fast service speed to minimize wait times.
• Utilized extensive menu knowledge to address guest inquiries and effectively upsell popular items like chocolate cake and cheese fries.
• Drive-Thru Operations: Manage the drive-thru lane by accurately taking orders through the headset, confirming details, and coordinating with the expo team to package orders for a quick and smooth pickup.
• Guest Interaction: Greet every guest with a friendly "Welcome to Portillo's," listen attentively to their requests, and handle any modifications or special instructions with a smile.
• Inspected outgoing trays for order completeness and visual appeal, ensuring accuracy before guests received their orders.
• Maintained the dining area by clearing tables, wiping down surfaces, and sweeping floors to uphold brand cleanliness standards.
• Cash Handling: Accurately process cash, credit, and gift card transactions, ensuring the register drawer balances correctly at the end of every shift.
• Point of Sale (POS) System Proficiency
• Basic Food Safety Knowledge
• Conflict Resolution
• Multitasking in a Fast-Paced Environment
• Team Motivation

• Conducted pre-game safety orientations and chronograph (speed) checks on all markers.
• Monitored player engagement from within the field, making quick and accurate calls on eliminations.
• De-escalated conflicts and provided excellent customer service to ensure a positive player experience.
• Enforced field safety rules and game regulations for groups of up to 50 players.