Christine Willoughby
Chicago
Summary
Compassionate Home Health Aide with a proven track record at Addus Home Health Care, excelling in patient care and medication organization. Skilled in enhancing client independence through effective mobility support and personalized meal preparation. Strong communicator dedicated to improving patient well-being and fostering positive relationships with families and healthcare teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Health Aide
Addus Home Health Care
11.2018 - Current
- Provided personal care assistance, ensuring clients received support with daily hygiene and grooming tasks.
- Administered medication as prescribed, ensuring adherence to treatment plans and enhancing patient health outcomes.
- Monitored health conditions, reporting any changes to healthcare professionals for timely intervention.
- Facilitated patient mobility, assisting with transfers and ambulation to promote independence and safety.
- Supported nutritional needs by preparing meals in accordance with dietary restrictions and preferences.
- Documented patient progress and care provided, maintaining accurate records for healthcare team communication.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support, fostering a compassionate atmosphere to improve patient well-being.
- Communicated effectively with patients and families, addressing concerns and providing updates on care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Coordinated with healthcare professionals to develop individualized care plans tailored to patient needs.
- Educated patients on health management and wellness strategies, promoting informed decision-making.
- Utilized adaptive equipment to assist patients in daily activities, enhancing their functional capabilities.
- Engaged clients in social activities, supporting mental health and community integration.
- Performed light housekeeping duties including laundry, linen changes, sweeping, vacuuming, and mopping, ensuring a clean and organized living space for patients.
Telemarketer
Sperion
05.2013 - 06.2018
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Collaborated with other team members to achieve monthly sales targets consistently.
Day Worker
American Building Maintenance
09.2001 - 01.2013
- Safeguarded building assets by following security procedures during opening/closing routines or while performing duties after hours.
- Demonstrated flexibility in adapting to unexpected changes in schedules or additional tasks assigned on short notice.
- Facilitated improved air quality within the building by routinely changing air filters and ensuring proper ventilation systems functioned correctly.
- Completed special projects as requested, such as deep-cleaning carpets or preparing spaces for events or meetings held within the building premises.
- Assisted with the training and onboarding of new team members, sharing knowledge, and best practices to ensure consistent quality workmanship.
- Maintained safe working conditions by adhering to established safety guidelines and protocols.
- Supported facility operations through regular inspection, maintenance, and upkeep of equipment used in daily tasks.
- Improved overall appearance of the building with thorough cleaning, including windows, floors, walls, and fixtures.
- Provided exceptional customer service by responding courteously to inquiries from building occupants regarding cleaning schedules and concerns.
- Assisted in reducing maintenance costs by reporting any damages or potential hazards to management for prompt attention.
- Contributed to a healthier environment with proper disposal of waste materials according to regulations.
- Ensured availability of necessary supplies by monitoring inventory levels and informing management when replenishment was required.
- Enhanced cleanliness and hygiene by implementing efficient cleaning techniques and using appropriate chemicals.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained clean, neat, and professional entrances.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Kept building entryway glass clean and polished for professional presentation.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Crane High School
Chicago, ILSkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Housekeeping
- Dressing assistance
- First aid and safety
- Mobility support
- Documentation
- Home safety assessments
- Medication organization
- Ambulation assistance
- Nutrition management
- Patient education
Certification
CPR
Timeline
Home Health Aide
Addus Home Health Care
11.2018 - Current
Telemarketer
Sperion
05.2013 - 06.2018
Day Worker
American Building Maintenance
09.2001 - 01.2013
High School Diploma -
Crane High School