CHRISTINE SANCHEZ
Chicago
Summary
Experienced HR and healthcare operations leader with 5+ years overseeing case management, team performance, and employee support in fast-paced, high-volume environments. Proven ability to supervise remote teams, coach staff, manage escalations, and drive service excellence through accurate issue resolution and continuous improvement. Deep understanding of leave of absence processes, HIPAA compliance, and HR policy interpretation. Adept at improving customer satisfaction, meeting service level agreements (SLAs), and aligning team KPIs with organizational goals.
Overview
8
8
years of professional experience
Work History
Disease Prevention & Response Specialist
Chicago Public Schools
Chicago
10.2022 - 06.2025
- Managed district-wide coordination of vaccine programs and infectious disease protocols in collaboration with public health agencies.
- Oversaw data analysis, case tracking, and timely communications to stakeholders and leadership.
- Delivered accurate and empathetic support to families, improving vaccination compliance and health education.
- Documented and escalated health-related concerns across schools with strategic response planning.
HR Case Manager & Leave Specialist (Remote)
Accenture Via Collabera
08.2022 - 07.2023
- Supervised high-volume employee caseloads (up to 100+), managing complex leave of absence cases (FMLA, ADA), employee relations issues, and policy escalations across multiple states.
- Coached and supported employees and managers with sensitive HR concerns, improving resolution time and satisfaction scores.
- Provided real-time feedback and mentoring to junior staff, ensuring adherence to federal compliance and internal guidelines.
- Collaborated with cross-functional HR teams to streamline case handling and support center efficiency.
- Monitored database accuracy, maintained confidentiality, and ensured HIPAA and data privacy standards were met.
Covid Case Investigation Team Lead (Remote)
Hektoen/Cook County Health
Chicago
12.2020 - 06.2022
- Managed a remote team of 10+ contact tracers, overseeing daily workflows, call quality, and data entry accuracy.
- Monitored performance metrics and KPIs, conducted coaching sessions, and resolved escalated cases promptly.
- Delivered onboarding, process training, and documentation best practices to over 50 new hires.
- Enhanced customer service delivery and response time while ensuring compliance with public health protocols.
- Identified trends in call data and collaborated with supervisors to recommend process improvements.
Medical Record Coordinator /Revenue Integrity Specialist
South Shore Hospital
Chicago
01.2017 - 08.2020
- Managed and protected over 10,000 patient medical records, ensuring HIPAA compliance and accuracy.
- Supported inbound call center operations for patients, providers, and pharmacies regarding prior authorizations and benefits questions.
- Trained staff on system use and documentation standards, reducing processing errors and improving audit results.
- Processed appeals, contract negotiations, and patient data entry into EHR platforms.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH12-2025
Master of Science - Health Communication
University of Illinois At Urbana-Champaign
Champaign, IL12-2020
Skills
Team Leadership Remote Workforce Management Leave of Absence (LOA) FMLA Case Management HIPAA Compliance HRIS (Workday) Salesforce Call Center Operations Quality Assurance Escalation Management Employee Engagement SLA/KPI Monitoring Performance Coaching Policy Implementation Onboarding & Training Conflict Resolution Process Optimization Microsoft Office EMR/EHR Systems Bilingual: Spanish (fluent) Public health communication
Languages
Spanish
Native/ Bilingual
Timeline
Disease Prevention & Response Specialist
Chicago Public Schools
10.2022 - 06.2025
HR Case Manager & Leave Specialist (Remote)
Accenture Via Collabera
08.2022 - 07.2023
Covid Case Investigation Team Lead (Remote)
Hektoen/Cook County Health
12.2020 - 06.2022
Medical Record Coordinator /Revenue Integrity Specialist
South Shore Hospital
01.2017 - 08.2020
Master of Science - Human Resources Management
Southern New Hampshire University
Master of Science - Health Communication
University of Illinois At Urbana-Champaign
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