Christine McClendon
Chicago
Summary
Dynamic and results-driven professional with extensive customer service experience at Target. Skilled in payment processing and conflict resolution, I excel in guest relations and teamwork. Passionate about enhancing guest experiences, I consistently achieved high satisfaction rates through effective communication and loyalty program engagement. Committed to fostering positive interactions and driving success.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Target
Chicago
07.2023 - 07.2024
- Maintained cleanliness of lobby area throughout shift.
- Provided assistance to guests throughout their stay.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests, determining interests and needs.
Team Lead
Churches Chicken
Stockbridge
03.2023 - 12.2023
- Coordinated team resources to achieve project goals.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Sales Associate
Marshalls
Chicago
11.2021 - 12.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Described merchandise and explained use, operation and care.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Epic Acadmey Charter School
Chicago, Illinois06-2018
Skills
- Customer service
- Payment processing
- Loyalty programs
- Guest assistance
- Conflict resolution
- Cash handling experience
- Computer skills
- Hotel software expertise
- Guest relations
- Data entry proficiency
- Guest orientation
- Interpersonal skills
- Teamwork
- Excellent communication
- Data entry
Timeline
Guest Service Representative
Target
07.2023 - 07.2024
Team Lead
Churches Chicken
03.2023 - 12.2023
Sales Associate
Marshalls
11.2021 - 12.2022
High School Diploma -
Epic Acadmey Charter School