Christine Loeber
Rockford
Summary
Dynamic customer service professional with a proven track record at Piranha Fab, excelling in conflict resolution and data entry. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Adept at multitasking and organization, ensuring timely order processing and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Piranha Fab
05.2024 - Current
- Enhanced customer satisfaction by resolving inquiries with effective communication.
- Ensured timely deliveries by accurately processing customer orders.
- Improved service efficiency by utilizing CRM software for customer interactions.
- Provided comprehensive product support to boost customer satisfaction levels.
- Assisted customers with product availability through inventory system knowledge.
- Fostered positive customer relationships by promptly addressing complaints.
SCA Data Entry Operator I
Data Dimensions
06.2023 - 05.2024
- Maintained data accuracy by efficiently entering and managing large data volumes.
- Verified document completeness, ensuring accuracy and compliance with standards.
- Streamlined workflows using data entry software to minimize errors effectively.
- Trained new staff on best practices for data entry procedures.
- Investigated and resolved data discrepancies through detailed analysis and review.
- Corrected data errors to prevent duplication and maintain system integrity.
Dispatch Coordinator
DRF Water Heating Solutions
09.2020 - 03.2023
- Ensured timely deliveries through efficient coordination of dispatch operations.
- Facilitated effective communication between technicians and customers for service updates.
- Optimized delivery routes using scheduling software, reducing overall delivery times.
- Monitored and managed inventory levels to support upcoming order demands.
- Acted as a liaison during conflicts, enhancing customer and driver communication.
- Collaborated with warehouse teams to prioritize urgent shipments effectively.
- Processed high volumes of inquiries, providing accurate logistics information promptly.
Customer Service Representative
Barco Products
11.2019 - 08.2020
- Enhanced service delivery by identifying process improvements with the team.
- Increased customer loyalty by resolving complaints with empathy and understanding.
- Efficiently managed escalated calls, achieving satisfactory resolutions for all parties.
- Provided timely responses to customer inquiries regarding products and services.
Independent Contractor
Uber And Lyft
07.2016 - 03.2020
- Enhanced client satisfaction through timely ride-sharing transportation services.
- Maintained vehicle cleanliness and performed regular maintenance for optimal performance.
- Utilized GPS technology to navigate urban areas and improve ride efficiency.
- Coordinated ride schedules to meet client needs and increase availability.
Office Manager
GW Accounting
12.2016 - 10.2017
- Enhanced office efficiency by managing operations and enforcing company policies.
- Streamlined administrative tasks through developed procedures, boosting overall productivity.
- Facilitated interdepartmental communication, ensuring timely project completion and collaboration.
- Minimized costs while ensuring office supply availability through effective inventory management.
- Maintained confidentiality of sensitive information and protected company records with discretion.
Education
Associate of Science - High School Education
Moraine Valley Community College
Palos Hills, ILSkills
- Data entry
- Customer service
- Payment processing
- Conflict resolution
- Critical thinking
- Attention to detail
- Schedule coordination
- Multitasking and organization
Timeline
Customer Service Representative
Piranha Fab
05.2024 - Current
SCA Data Entry Operator I
Data Dimensions
06.2023 - 05.2024
Dispatch Coordinator
DRF Water Heating Solutions
09.2020 - 03.2023
Customer Service Representative
Barco Products
11.2019 - 08.2020
Office Manager
GW Accounting
12.2016 - 10.2017
Independent Contractor
Uber And Lyft
07.2016 - 03.2020
Associate of Science - High School Education
Moraine Valley Community College