Christine Howard
Chicago
Summary
Clinical Advisor with extensive experience at Humana, specializing in treatment planning and regulatory compliance. Demonstrated success in crisis management and enhancing patient safety through effective communication strategies. Skilled in data analysis to drive quality improvements and optimize resource utilization, fostering collaboration for superior healthcare delivery. Recognized for high productivity and efficient task completion, with expertise in patient care management and clinical protocol development.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Clinical Advisor Complex Case Manger
Humana
Chicago
11.2007 - 05.2022
- Analyzed patient data to pinpoint improvement opportunities within healthcare system.
- Coordinated resources for optimal utilization of services offered.
- Participated in quality assurance audits to verify compliance with regulatory standards.
- Utilized critical thinking skills to formulate effective treatment plan recommendations.
Director Pre Authorization
Evanston Hospital
Evanston
11.1999 - 06.2008
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Implemented systems for tracking progress on key initiatives or projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Collaborated with senior leadership to set long-term objectives for the company.
Director Clinical Advisor Clinical Appeals
Aetna
Chicago
07.2003 - 11.2007
- Coordinated resources across departments to enhance productivity levels.
- Created comprehensive project plans detailing timelines, goals, budgets, and staffing needs.
- Developed policies and procedures ensuring compliance with corporate standards.
- Served as public spokesperson at industry events and conferences.
- Conducted regular meetings with department heads to assess progress on strategic initiatives.
- Collaborated with regulatory bodies to confirm adherence to laws and standards.
Clinical Nurse Advisor
BCBSIL
Chicago
05.1985 - 06.1989
- Guided policy development for effective nursing services delivery within organization.
- Educated nurses on best practices for managing chronic patient care.
- Formulated action plans to address emergencies and demand surges during shift hours.
Clinical Public Health Nurse
Chicago Department of Health
Chicago
02.1978 - 02.1986
- Provided follow-up care post-hospital discharge and physician referrals.
- Identified environmental hazards impacting public health within communities.
- Established partnerships with families, schools, and organizations to deliver support services.
- Investigated outbreaks of communicable diseases including influenza and tuberculosis.
- Counseled patients on lifestyle modifications to enhance health outcomes.
- Attended continuing education programs focused on public health advancements.
- Facilitated access to medical services and resources for clients.
- Actively engaged in team meetings to review client progress toward goals.
Education
Master of Science - Health Care Management
Lewis University
Romeoville, IL06-1986
Bachelor of Science - Health Care Management
College of Saint Francis
Joliet, IL05-1980
Associate of Applied Science - Nursing Education
Kennedy King College
Chicago, IL05-1976
Skills
- Treatment planning and clinical assessment
- Quality assurance and regulatory compliance
- Crisis management and patient safety
- Effective communication and patient education
- Chronic care management and medical consultation
Certification
- Certified Case Manager
References
References available upon request.
Timeline
Clinical Advisor Complex Case Manger
Humana
11.2007 - 05.2022
Director Clinical Advisor Clinical Appeals
Aetna
07.2003 - 11.2007
Director Pre Authorization
Evanston Hospital
11.1999 - 06.2008
Clinical Nurse Advisor
BCBSIL
05.1985 - 06.1989
Clinical Public Health Nurse
Chicago Department of Health
02.1978 - 02.1986
Master of Science - Health Care Management
Lewis University
Bachelor of Science - Health Care Management
College of Saint Francis
Associate of Applied Science - Nursing Education
Kennedy King College
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