Christine Harper
CHICAGO
Summary
Dedicated professional with expertise in healthcare systems navigation and patient advocacy. Committed to enhancing patient care through effective communication and collaboration with healthcare providers.
Overview
24
24
years of professional experience
Work History
Recreation Coordinator
Center on Halsted SCSEP Program
Chicago, IL
08.2026 - Current
- Facilitated recreational programs to enhance community engagement and participation.
- Coordinated schedules for events, ensuring efficient use of resources and facilities.
- Assisted in developing program materials, promoting inclusivity and accessibility for participants.
- Implemented feedback mechanisms to gather participant insights for program improvement.
- Communicated Equipment Needs liaise with Operations to address and fulfill any equipment needs or replacements.
- Check-in Facility Users, assists with the check-in process for gym facility users participating in recreational programs.
Relative Caregiver/Patient Advocate
Volunteer Work
Chicago, IL
09.2017 - 06.2023
- Coordinated communication between patient and healthcare providers to address concerns and facilitate resolutions.
- Provide information and support to minor children whose parent was a resident in a Long-Term Healthcare facility.
- Advocate, on behalf of the patient, via speech-adaptive technology to staff and others, as it relates to patient needs.
- Attend facility meetings, to outline "plan of care" for patient; answer complaints and coordinate medical services.
- Escort patient to medical appointments; communicate medical history to doctors, nurses and staff.
- Actively, act as ombudsperson; file documents with Illinois Department of Public Health to mediate fair settlements between aggrieved parties.
- Submit applications, such as TANF, Medicaid, SNAP on behalf of minor children.
- Attend IEP educational meetings on behalf of a disabled child as a proxy for absent parent.
Customer Service Representative
City of Desoto Texas (AARP
Dallas, TX
04.2011 - 02.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests and escalated complex issues to appropriate departments for resolution.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Trained new staff on customer service protocols and system navigation for improved efficiency.
- Determine charges for services requested, collect deposits/payments.
- Schedule facility tours; assist in planning event, review and draft contracts, and agreements.
Substitute Teacher, K-12
DeSoto Independent School District
Dallas, TX
08.2002 - 06.2009
- Developed engaging lesson plans aligned with state standards for diverse K-12 classrooms.
- Fostered positive classroom environments by implementing behavior management strategies.
- Adapted instructional methods to meet individual student needs and learning styles.
- Collaborated with full-time teachers to maintain continuity in curriculum delivery.
- Supervise students' categorized as recipients under Title IV to to foster safe environments that support academics.
Education
Master of Arts - Education
The University of Texas At Arlington
Arlington, TXMaster of Science - Health Administration
Governors State University
Park Forest, IL04-2001
Bachelor of Science - Political Science
Chicago State University
Chicago, IL06-1997
Skills
- Teamwork orientation
- Healthcare systems navigation
- Documentation accuracy
- Assessment skills
- Care planning
- Cultural competency
- Medical terminology
- HIPAA
Timeline
Recreation Coordinator
Center on Halsted SCSEP Program
08.2026 - Current
Relative Caregiver/Patient Advocate
Volunteer Work
09.2017 - 06.2023
Customer Service Representative
City of Desoto Texas (AARP
04.2011 - 02.2013
Substitute Teacher, K-12
DeSoto Independent School District
08.2002 - 06.2009
Master of Arts - Education
The University of Texas At Arlington
Master of Science - Health Administration
Governors State University
Bachelor of Science - Political Science
Chicago State University