Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Christine Calmese

Alton

Summary

Dynamic and dedicated professional with extensive experience in customer service at White Castle Restaurant. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and food preparation, consistently maintaining high standards of cleanliness and safety. Recognized for multitasking abilities and fostering a positive work environment.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

9
9
years of professional experience

Work History

Crew Member

White Castle Restaurant
02.2010 - 03.2011
  • Provided exceptional customer service in fast-paced environment.
  • Operated cash register and processed transactions accurately.
  • Maintained cleanliness and organization of dining area.
  • Assisted with food preparation, ensuring high quality standards.
  • Collaborated with team members to enhance workflow efficiency.
  • Learned safety protocols and adhered to health regulations consistently.
  • Engaged with customers to promote menu items and specials.
  • Supported training of new crew members on operational procedures.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Cashier

Dillards Department Store
05.2005 - 04.2006
  • Processed customer transactions efficiently, ensuring accurate cash handling and balance at end of shift.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
  • Assisted in training new cashiers on register operations and customer interaction protocols.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory restocking of merchandise near checkout, ensuring availability of popular items for customers.

Cashier

Dollar General Store
08.2002 - 05.2003
  • Processed customer transactions efficiently, ensuring accurate cash handling and balance at end of shift.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
  • Collaborated with team members to streamline checkout processes during peak hours, reducing wait times.
  • Implemented effective communication with management regarding inventory levels and equipment issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma -

Alton High School
Alton, IL
05-2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's license
  • Visual communication
  • Creativity and innovation
  • Inventory restocking
  • Performance improvement
  • Menu memorization
  • Supplies monitoring and restocking
  • Telephone etiquette
  • Cooking
  • Positive company representation
  • Food running
  • Health code compliance
  • Beverage preparation
  • Assertiveness
  • Diversity awareness
  • Ordering procedures
  • Salesmanship
  • Influencing skills
  • Housekeeping
  • Inventory counts
  • Point-of-sale transactions
  • Sales expertise
  • Quality control checks
  • Product promotion
  • Production line work
  • Willingness to learn
  • Workplace safety
  • Reliability and punctuality
  • Sanitation protocols
  • Task prioritization
  • Product knowledge
  • Landscaping and groundskeeping
  • Quality assurance
  • Table setting
  • Recipe adherence
  • Workplace efficiency
  • Company standards
  • Line efficiency
  • Team contributions
  • Sanitizing
  • Team player
  • Adaptability and flexibility
  • Cleaning and organization
  • Collaboration and teamwork
  • Dependable and cooperative

Accomplishments

  • Achieved customer satisfaction by completing the transaction with accuracy and efficiency.

Interests

  • Homelessness Outreach
  • Volunteer Work
  • Offering time and support to shelters for the homeless, women, and animals
  • Drawing and Painting
  • Adventure Travel
  • Camping
  • Hiking
  • I enjoy cooking for friends and family gatherings
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends

Timeline

Crew Member

White Castle Restaurant
02.2010 - 03.2011

Cashier

Dillards Department Store
05.2005 - 04.2006

Cashier

Dollar General Store
08.2002 - 05.2003

High School Diploma -

Alton High School

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Christine Calmese