Christine Becker
Sycamore
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Good Shepherd Hospital
Barrington, IL
03.2024 - Current
- Provided compassionate patient care and support to enhance comfort and recovery.
- Assisted nursing staff with daily activities, ensuring efficient workflow in patient management.
- Monitored vital signs and documented changes to support high-quality patient assessments.
- Implemented best practices for infection control, contributing to a safe healthcare environment.
- Trained new staff on operational procedures, promoting consistency in patient care delivery.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Customer Service Representative
Target
Huntley, IL
01.2022 - 03.2024
- Resolved customer concerns with friendly and knowledgeable service.
- Delivered fast and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activate customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Pharmacy Technician
Jewel Osco
Huntley, IL
01.2020 - 12.2021
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents, and packages.
- Administered medications, tracked dosages, and documented patient conditions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Mixed pharmaceutical preparations according to written prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Education
Bachelor of Science - Science Education
Northern Illinois University
Dekalb, IL06.2027
Associate of Science - Science Education
McHenry County College
Crystal Lake, IL10.2024
Skills
- Understanding Patient Needs
- Compassionate Communication
- Creative Problem Solving
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Attention to detail
Accomplishments
- Collaboration with my unit manager in the development of post mortem family care cards.
- Granted the sunflower award on two separate occasions through effectively helping with patients and going above and beyond to meet their expectations.
Certification
- CPR/BLS Certification- 2023
- CNA License- 2023
- Immunization Administration Certification-2020
- Pharmacy Technician License-2020
Timeline
CNA
Good Shepherd Hospital
03.2024 - Current
Customer Service Representative
Target
01.2022 - 03.2024
Pharmacy Technician
Jewel Osco
01.2020 - 12.2021
Bachelor of Science - Science Education
Northern Illinois University
Associate of Science - Science Education
McHenry County College
Sunflower Award
Above and beyond care and assistance to patients and their daily activities. Received on two separate occasions.