Christine Atkins
Chicago
Summary
Results-oriented customer service professional with extensive experience in relationship management and technical support. Committed to enhancing customer satisfaction through effective problem-solving and continuous process improvement within the benefits and insurance sectors.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REP
CVS
12.2024 - Current
- Managed customer inquiries, complaints, and orders via phone, email, or chat; provided product information and processed transactions, including payments, returns, and refunds.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on products and promotions effectively.
MSS TIER1-APPLE ADVISOR
KELLY SERVICES
04.2024 - 12.2024
- Address customer inquiries with a focus on upholding the company's standard for outstanding customer service. Deliver thorough troubleshooting and technical support for a range of products and services. Participate in ongoing interactive training programs to maintain current knowledge of products and services.
- Provided expert advice on Apple products and services to customers.
- Assisted customers with troubleshooting technical issues and product setup.
- Educated customers on software features and updates for optimal usage.
CUSTOMER SERVICE
FLEX HORIZONS
01.2021 - 01.2024
- Addressed client inquiries and resolved issues, enhancing customer satisfaction through high-quality service and efficient problem-solving. Managed challenging customer interactions with empathy and composure, ensuring client safety and meticulous record-keeping of communications. Communicated critical information swiftly to appropriate teams, contributing to the operational efficiency and coordinated response efforts. Upheld professionalism and confidentiality in a remote work environment, demonstrating reliability in virtual team meetings and adaptable schedule management.
- Monitored customer feedback to improve customer service levels.
- Provided exceptional customer service at all times.
- Greeted passengers and provided customer service assistance.
Education
CERTIFICATE - BUSNESS COMMUNICATIONS
COLLEGE OF OFFICE TECHNOLOGY
01-2009
Skills
- Customer support experience
- Salesforce proficiency
- CRM expertise
- Zendesk experience
- Customer service techniques
- Attention to detail
- Time management
- Multitasking and prioritization skills
- Organizational skills
- Flexibility and adaptability
- Interpersonal skills
- Active listening
- Conflict resolution
- Empathy building
- Communication skills mastery
- Team collaboration abilities
- Critical thinking and problem solving
- Service efficiency focus
- Policy interpretation skills
- Policy support knowledge
- Regulatory awareness
- Customer data handling
- CRM strategies
- Technical skills proficiency
- Microsoft Office Suite knowledge
- Leadership abilities
- Self-motivation
- Fast learner
- Multitasking and prioritization skills
Timeline
CUSTOMER SERVICE REP
CVS
12.2024 - Current
MSS TIER1-APPLE ADVISOR
KELLY SERVICES
04.2024 - 12.2024
CUSTOMER SERVICE
FLEX HORIZONS
01.2021 - 01.2024
CERTIFICATE - BUSNESS COMMUNICATIONS
COLLEGE OF OFFICE TECHNOLOGY