Christina Sumler
Rockford,IL
Summary
Professional healthcare manager with deep expertise in patient services. Proven track record of enhancing patient experience and optimizing operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs. Skilled in conflict resolution, staff training, and process improvement. Reliable and results-driven with passion for improving healthcare delivery.
Overview
34
34
years of professional experience
Work History
Patient Service Representative Manager
Kids First Pediatric Partners
Skokie
01.2022 - Current
- EManaged patient scheduling and appointment confirmations to enhance operational efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Established team priorities, maintained schedules and monitored performance.
- Used EPIC to schedule appointments.
Assistant Manager
Speedy Cash
Chicago
09.2017 - 04.2021
- Supervised daily operations, ensuring compliance with company policies and regulatory requirements.
- Trained and mentored staff, fostering a collaborative and performance-driven work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Co-Manager
Avenue
Skokie
01.2015 - 01.2017
- Sales, inventory, cashier, floorsets, banking, bookkeeping, open and closed store, scheduling, training, interviewing, hiring and termination, great customer service, loss prevention, online ordering, inventory, supply orders
Front Lead Supervisor
PetSmart
Chicago
01.2004 - 01.2005
- Supervised daily operations to ensure high standards of animal care and customer service.
- Trained and mentored staff on best practices in pet care and retail management.
- Implemented process improvements to enhance efficiency in store operations and inventory management.
- Managed scheduling and workflow to optimize team performance during peak hours.
- Collaborated with cross-functional teams to develop promotional strategies and enhance customer engagement.
- Conducted regular assessments of staff performance, providing constructive feedback for professional development.
- Ensured compliance with health and safety regulations within the store environment.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
Co-Manager
Avenue
Skokie
01.2000 - 01.2004
- Led daily operations to optimize staffing and inventory management.
- Implemented process improvements, resulting in increased efficiency and customer satisfaction.
- Coordinated promotional events to drive sales and engage the community effectively.
- Streamlined communication between departments to ensure alignment on business objectives.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
Assistant Manager
HoneyBaked Ham Co
Rolling Meadows
01.1992 - 01.2000
- Developed training programs to improve employee performance and reduce turnover rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Established team priorities, maintained schedules and monitored performance.
- Conducted regular staff performance evaluations, providing constructive feedback to support professional development.
Education
Certificate - Medical Assitant
Olympia College
Skokie Il05.2002
Skills
- WordPerfect, networking, photocopying, filing, data entry, medical Law, patient care, lab procedures, pharmacology, windows, microsoft, excel
- Office management
- Patient relations
- Productivity improvement
- Payment collection
- Quality assessment
- Patient satisfaction
- Benefit verification
- Healthcare
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Patient data privacy
- Inpatient registration
- Math skills and analytics
- Strong leadership
- New staff training
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Decision-making
- Employee supervision
- Conflict resolution
- Schedule management
- Employee performance evaluations
- Employee work scheduling
- Epic systems
Timeline
Patient Service Representative Manager
Kids First Pediatric Partners
01.2022 - Current
Assistant Manager
Speedy Cash
09.2017 - 04.2021
Co-Manager
Avenue
01.2015 - 01.2017
Front Lead Supervisor
PetSmart
01.2004 - 01.2005
Co-Manager
Avenue
01.2000 - 01.2004
Assistant Manager
HoneyBaked Ham Co
01.1992 - 01.2000
Certificate - Medical Assitant
Olympia College