Christina Katsaounis
New Lenox
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Primary Health Associates
09.2024 - Current
- Assisted healthcare professionals with patient examinations and procedures to enhance workflow efficiency.
- Monitored vital signs and reported significant changes to medical staff to ensure timely interventions.
- Coordinated patient appointments, ensuring optimal scheduling to reduce wait times and improve satisfaction.
- Maintained cleanliness and organization of medical supplies, contributing to a safe and efficient environment.
- Managed inventory of medical supplies and equipment, ensuring availability for clinical use.
- Engaged with patients to gather relevant medical histories and clarify any concerns regarding their health.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Supervisor
Costco Wholesale Corp
09.2015 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Certified forklift driver.
- Daily and weekly meetings with management to advise on department sales/losses/payroll.
- Daily floor planning and marketing strategies to drive product sales.
- Marketing for new building openings.
Medical Assistant
Primary Health Associates
06.2013 - 12.2014
- Facilitated insurance verification processes for patients, ensuring accurate billing and minimizing delays.
- Provided patient education on treatment plans and follow-up care instructions to enhance understanding and compliance.
- Documented patient interactions and clinical data in electronic health records to maintain accurate records.
- Supported laboratory procedures by collecting and preparing specimens as per established protocols.
- Implemented patient communication strategies that improved overall patient satisfaction ratings.
- Facilitated communication between patients and physicians to clarify treatment plans and appointment schedules.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Physicians Immediate Care
09.2011 - 10.2012
- Trained new staff on administrative procedures and patient interaction protocols to ensure consistency.
- Conducted routine maintenance checks on medical equipment to ensure functionality and compliance with safety standards.
- Responded to patient inquiries and concerns, providing accurate information and support to enhance their experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
No Degree - General Studies
Eastern Gateway Community College
Steubenville, OH12-2022
Certificate - Medical Assistant
Sanford Brown College
Tinley Park, IL08-2011
Skills
- Immunization administration
- HIPAA compliance
- Inventory and supply management
- Conflict resolution
- Reliable team player
- Forklift Certified
- Staff management
- Training and mentoring
- Schedule development
- Verbal and written communication
- Coaching and mentoring
- Budget management
- Excellent communication
Timeline
Medical Assistant
Primary Health Associates
09.2024 - Current
Supervisor
Costco Wholesale Corp
09.2015 - 02.2024
Medical Assistant
Primary Health Associates
06.2013 - 12.2014
Medical Assistant
Physicians Immediate Care
09.2011 - 10.2012
No Degree - General Studies
Eastern Gateway Community College
Certificate - Medical Assistant
Sanford Brown College