Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Heiman

Chicago

Summary

I'm a client-focused professional with a bubbly, outgoing personality and a passion for building genuine, lasting relationships. With extensive experience in client account management, I bring energy and enthusiasm to every interaction—making it easy to connect with clients and understand their unique needs. I’ve consistently delivered results by developing tailored strategies that drive business growth. I thrive in fast-paced, collaborative environments and am known for my adaptability, strong communication skills, and a positive, can-do attitude.

Overview

7
7
years of professional experience

Work History

Account Specialist

BBJ La Tavola
09.2023 - Current
  • Manage a portfolio of key regional accounts while building and maintaining strong client relationships. Regularly identify opportunities to upsell and cross-sell products, directly contributing to revenue growth. Negotiate contracts and pricing with clients.

Operations Analyst

Union Bank
01.2020 - 05.2023
  • Analyzed operational data to identify trends and opportunities, driving strategic decisions that optimize processes. Worked closely with teams to align operational strategies with goals, ensuring seamless execution. Identified bottlenecks and inefficiencies in operations, implementing solutions that reduced turnaround time.

Branch Service & Sales Specialist

Union Bank
08.2018 - 01.2020
  • Worked closely with sales and financial teams to meet branch goals. Cultivated strong relationships with customers, enhancing their experience and loyalty. Actively promoted bank products and services to customers, utilizing tailored communication strategies to drive product adoption.

Education

Bachelor of Science - Marketing and Advertising

Grand Canyon University
07-2024

Skills

  • Customer Relations Management
  • Data Analysis & Reporting
  • Sales & Upselling
  • Market Research & Analysis
  • Customer-Centric Problem Solving
  • Salesforce

  • CRM Software
  • Word
  • Excel
  • Powerpoint
  • Tableau
  • SQL

Timeline

Account Specialist

BBJ La Tavola
09.2023 - Current

Operations Analyst

Union Bank
01.2020 - 05.2023

Branch Service & Sales Specialist

Union Bank
08.2018 - 01.2020

Bachelor of Science - Marketing and Advertising

Grand Canyon University
Christina Heiman