Christina Flier
Bartonville
Summary
Dynamic professional with extensive experience in Residential Management, adept at client Management advocacy and conflict mediation. Proven track record in developing tailored service plans and enhancing resident satisfaction through effective communication and organizational skills. Committed to fostering growth and independence while ensuring compliance with regulatory standards.
Personable and empathetic, with strong dedication to supporting individuals in need. Possesses foundational knowledge in social services and human behavior, coupled with effective communication and problem-solving skills. Committed to making meaningful impact on well-being of clients through tailored support and advocacy.
Overview
2026
2026
years of professional experience
Work History
Case Worker
Child Care Connection
- Conducted comprehensive assessments of client needs to develop tailored service plans.
- Collaborated with families and community resources to facilitate access to support services.
- Monitored case progress and documented outcomes in compliance with regulatory standards.
- Provided guidance and education on child development and parenting techniques to clients.
- Analyzed income to ensure income based programs were assigned accurately.
- Coordinated referrals to external agencies for additional resources and services as needed.
- Assisted in training new staff members on case management protocols and best practices.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Residental Manager
TCRC
- Managed daily operations to ensure smooth residential facility functioning.
- Coordinated resident services and support, enhancing overall resident satisfaction.
- Implemented safety protocols, maintaining compliance with health and safety regulations.
- Assisted in developing community programs that fostered resident engagement and well-being.
- Created schedules for staff at multiple locations.
- Maintained resident bank accounts and all billing for all individuals served.
- Trained and supervised staff, promoting a collaborative work environment.
- Established strong relationships with residents, addressing concerns promptly and effectively.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
Residential Manager
Trinity Sevices
- Coordinated resident services, addressing inquiries and resolving concerns promptly.
- Monitored budget expenditures, identifying cost-saving opportunities without compromising service quality.
- Trained new staff on operational procedures and resident management best practices.
- Conducted regular property inspections to ensure optimal living conditions for residents.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Managed three houses and 42 staff.
Residential Director
Progressive Housing Inc.
- Developed individualized support plans, fostering resident growth and independence.
- Managed conflict resolution processes, promoting a harmonious living environment.
- Conducted regular assessments of resident needs, ensuring tailored support strategies.
- Monitored budgetary allocations for programs, optimizing resource utilization for better outcomes.
- Streamlined operations by effectively managing staff schedules, budgets, and resources for optimal efficiency.
- Maintained detailed records regarding resident progress towards physical, emotional, and mental wellness goals.
- Evaluated program effectiveness regularly; making adjustments when necessary based on feedback from both residents and staff members.
- Promoted a culture of continuous improvement, encouraging staff to pursue professional development opportunities and stay current on industry best practices.
- Managed two houses effectively with limited support.
House Manager
Ep!c
10.2024 - Current
- Managed daily household operations to ensure smooth functioning and high standards of living.
- Coordinated schedules and activities for residents, promoting engagement and community involvement.
- Monitored all aspects of medication administration, checking accuracy of staff passing medication weekly and reporting errors, ordering medication for refill, ensuring all medications are available, and reconciling medication at the end of the month.
- Pursued potential employees from various avenues, interviewed, assisted with training, and recognition for staff.
Education
Associate of Science - Social Work
Illinois Central College
East Peoria, ILSkills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Records management
- Interpersonal and written communication
- Conflict mediation
- Organizational skills
- Multitasking
- Problem-solving
- Attention to detail
- Problem-solving abilities
Accomplishments
- Supervised team of 42 staff members.
- 16 years of Residential Management Experience
- CPR Certification, ADSP Certified
Timeline
House Manager
Ep!c
10.2024 - Current
Case Worker
Child Care Connection
Residental Manager
TCRC
Residential Manager
Trinity Sevices
Residential Director
Progressive Housing Inc.
Associate of Science - Social Work
Illinois Central College
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