Christina Brunson
Rockford
Summary
Accomplished Patient Care Technician and business owner with a proven track record at OSF St. Joseph Medical Center and Glory Be Transport. Expert in vital signs monitoring and customer service, demonstrating critical thinking and team leadership to enhance patient care and business operations. Achieved increased customer satisfaction and operational efficiency through innovative solutions and effective communication.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Pizza Hut
Belvidere, IL
07.2024 - Current
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Casey's General Stores
Rockford, IL
06.2023 - 07.2024
- Guided team members through challenges with clear communication and support.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Owner
Glory Be Transport
Lincoln, IL
12.2019 - 02.2023
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Representative
State Farm Bank
Bloomington, IL
10.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Technician
OSF St. Joseph Medical Center
Bloomington, IL
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Knowledge Lane Academy
Crystal Lake, ILNo Degree - Medical Billing And Coding
DeVry University
02-2026
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Infection control
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Team leadership
- Decision-making
- Time management
Timeline
Assistant Manager
Pizza Hut
07.2024 - Current
Assistant Store Manager
Casey's General Stores
06.2023 - 07.2024
Owner
Glory Be Transport
12.2019 - 02.2023
Customer Service Representative
State Farm Bank
10.2013 - 11.2015
Patient Care Technician
OSF St. Joseph Medical Center
High School Diploma -
Knowledge Lane Academy
No Degree - Medical Billing And Coding
DeVry University