Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christian Waterloo

Prospect Heights

Summary

Enthusiastic and professional with extensive experience in customer service at Target and Mcdonald’s, excelling at team training. Demonstrative ability to resolve complex issues and effectively manage shifts while enhancing team productivity. Reliable and inclined to take pride in my work, I consistently deliver exceptional results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
Prospect Heights
06.2018 - Current
  • Observe and maintain vehicle: gas, oil, fluid levels, etc.
  • Ensure timely deliveries and pleasant customer interactions
  • Safe driving in all weather conditions. Adherence to traffic regulations.
  • Work effectively with customers and dispatch to solve delivery-related issues
  • Work efficiently; Less time = more happy customers
  • Navigate if GPS is not functioning properly
  • Knowledge of vehicle repair and maintenance
  • Handle product with care

Guest Advocate (Service and Engagement Lead)

Target
Arlington Heights
10.2016 - Current
  • Ensure compliance with health and safety regulations, including food safety standards. Train team members on equipment operations and safety procedures, helping to identify any work zone hazards.
  • Train and coach team members on customer service/interactions, company policies/procedures, and job responsibilities, while also promoting positive working relationships with the team, customers, and vendors.
  • Manage shifts: maintained adequate coverage for shift and shift transitions (day to night). Detailed reports for management including operations data.
  • Assign and delegate tasks to employees and monitor productivity, performance and task completion while maintaining an efficient workplace.
  • Strong problem-solving skills.
  • Resolve customer service issues in a timely manner that leaves customer satisfied
  • Ensure completion of all opening and closing duties accurately according to established guidelines.
  • Manage daily cash intake.
  • Analyze sales to identify trends

Shift Manager

McDonald's
Des Plaines
08.2020 - 08.2023
  • Ensure compliance with health and safety regulations, including food safety standards. Train team members on equipment operations and safety procedures, helping to identify any work zone hazards.
  • Train and coach team members on customer service/interactions, company policies/procedures, and job responsibilities, while also promoting positive working relationships with the team, customers, and vendors.
  • Manage shifts: maintained adequate coverage for shift and shift transitions (day to night). Detailed reports for management including operations data.
  • Assign and delegate tasks to employees and monitor productivity, performance and task completion while maintaining an efficient workplace.
  • Strong problem-solving skills.
  • Resolve customer service issues in a timely manner that leaves customer satisfied
  • Ensure completion of all opening and closing duties accurately according to established guidelines.
  • Manage daily cash intake.
  • Analyze sales to identify trends
  • Respond quickly and effectively to emergency situations

Gate Attendant

Arlington Glenn Condominiums
Arlington Heights
05.2017 - 09.2017
  • Clean and maintain pool including chemical levels
  • Checked-in residents, verifying residence
  • Monitor safety concerns including weather
  • Open and close pool

Retail Sales Associate

OfficeMax
Mount Prospect
08.2015 - 08.2016
  • Cashier
  • Customer Service
  • Maintenance
  • Merchandise stocking
  • Sales

Education

Associate of Arts - Communications

William Rainey Harper College
Palatine, IL

Skills

  • Effective communication; Some Spanish
  • Customer service
  • Healthy and fit
  • Trainer
  • Time management
  • Task prioritization
  • Reliable
  • Professional demeanor
  • Complex Problem-solving skills
  • Safety compliance
  • Effective and efficient work

Affiliations

  • Bikeriding
  • Exercise
  • Writing
  • Reading
  • Video games
  • Movies and TV

Timeline

Shift Manager

McDonald's
08.2020 - 08.2023

Delivery Driver

DoorDash
06.2018 - Current

Gate Attendant

Arlington Glenn Condominiums
05.2017 - 09.2017

Guest Advocate (Service and Engagement Lead)

Target
10.2016 - Current

Retail Sales Associate

OfficeMax
08.2015 - 08.2016

Associate of Arts - Communications

William Rainey Harper College

Similar Profiles

CREATE PROFILE
Christian Waterloo