Christian Sauseda
Chicago
Summary
Customer service expert with extensive experience in remote support and insurance services, adept at utilizing CRM systems for high-volume interactions. Proven track record in problem resolution, policy support, and data entry, consistently meeting performance metrics and SLAs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Testing Associate
McDonald's Speede Labs
Chicago
05.2025 - Current
- Test and validate new kitchen technology, operational procedures, and workflow processes
- Document results, identify inefficiencies, and provide feedback to corporate stakeholders
- Ensure compliance with food safety, quality assurance, and workplace safety standards
Remote Customer Service Representative
State Farm
Remote
01.2024 - 04.2025
- Managed inbound and outbound customer calls, email, and live chat inquiries
- Provided insurance policy support, account updates, billing assistance, and issue resolution
- Used CRM software and Salesforce to document interactions and maintain accurate records
- Met performance metrics including call quality, handle time, customer satisfaction, and compliance
- Identified cross-sell and upsell opportunities while maintaining customer trust
Digital Marketing Intern
Ferris State University
Big Rapids
07.2023 - 02.2024
- Assisted with digital marketing campaigns, content creation, and social media management
- Used Google Analytics and reporting tools to analyze campaign performance
- Supported email marketing, website updates, and brand consistency initiatives
Education
B.S. - Cybersecurity
Southern New Hampshire University
Manchester, NH10-2026
Video Game Design & Art -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Waubonsie Valley High School
Aurora, ILSkills
- Call center operations
- Compliance
- CRM software
- Customer retention
- Customer service
- Data entry
- Digital Marketing
- Google Analytics
- Google Suite
- Insurance policy support
- Microsoft Office
- POS Systems
- Remote support
- Salesforce
- Social media management
- Team collaboration
- Technical support
- Test data preparation
- Test execution
- Time management
Certification
- Property & Casualty Insurance License
- ServSafe
- Food Handler Certification
- Pesticide Applicator License (IL)
- CPR Certification
- Driver's License (Class C)
Accomplishments
Presidential Transfer Scholarship, University of Ferris State in Big Rapids MI Awarded for academic excellence to high-achieving transfer students from College of Dupage | 2023.
Timeline
Testing Associate
McDonald's Speede Labs
05.2025 - Current
Remote Customer Service Representative
State Farm
01.2024 - 04.2025
Digital Marketing Intern
Ferris State University
07.2023 - 02.2024
B.S. - Cybersecurity
Southern New Hampshire University
Video Game Design & Art -
College of DuPage
High School Diploma -
Waubonsie Valley High School