Christian Samson
Chicago
Summary
Analytical Operations Specialist with knowledge of identifying and leading efficiency and cost saving initiatives. Able to adapt and remain flexible while managing multiple tasks at once. Exceptional understanding of improvement plans and Inventive with comprehensive knowledge of business techniques, methods, and principles. 8 years of outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research.
Overview
10
10
years of professional experience
Work History
Ticket Agent/Gate Service Agent
Samsic Airport America
06.2024 - Current
- Check in & greet passengers with a warm passionate smile.
- Assisted passengers with inquiries, providing timely information on travel schedules and policies.
- Trained new team members on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Shift Supervisor
CVS Pharmacy
01.2024 - Current
- Coordinated shift schedules to optimize workflow and resource allocation across teams.
- Supervised daily operations to ensure compliance with safety and equality standards.
- Managed inventory control systems to maintain stock levels and minimize discrepancies.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Collaborated with management to develop strategic plans for operational enhancements and staff engagement.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Gate Service Agent
International Gate Coordinator (IGC)
08.2021 - 11.2024
- Managed passenger boarding processes, ensuring compliance with safety and security protocols.
- Facilitated communication between passengers and airline staff, enhancing customer service experience.
- Oversaw gate assignments and flight schedules to optimize operational efficiency.
- Trained new team members on procedures and best practices for gate operations.
- Coordinated with ground crew to ensure timely aircraft servicing and turnaround.
- Monitored flight status updates, proactively addressing potential disruptions or changes.
- Verified identification documents, maintaining strict security protocols at all times.
- Communicated with FAA and Ground Support Agents.
Passenger Service Agent
Menzies Aviation/ Frontier
10.2018 - 06.2021
- Helped assist with customer service base questions & concerns.
- Worked diligently with everyone around me including children, wheelchair help, my peers, & more.
- Was consistent with building great effort everyday of hard work.
- Excellent Attendance.
- Facilitated luggage handling procedures, maintaining compliance with safety regulations.
- Collaborated with team members to optimize boarding processes for timely departures.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Wheelchair Assistant
Prospect Airport Services
12.2017 - 10.2018
- Communicated with gate agents to coordinate assistance boarding.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
- Aided customers with TSA checkpoint screenings.
- Assisted customers with baggage claims.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Processed reservations and issued travel and hotel vouchers.
- Greeted passengers and provided boarding instructions.
- Helped children to safely board and exit buses.
Sales Associate
Party City Holdco Inc.
04.2015 - 12.2017
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Assisted customers by finding needed accessories items and checking inventory for items at other locations.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Developed product displays to attract customer interest and drive sales.
Education
High School Diploma -
Disney II Magnet High School
Chicago, IL06.2018
Skills
- Sales expertise
- Workplace safety
- Special needs support
- Loading and unloading expertise
- Listening actively
- Leadership
- Daily workflows
- Conflict mediation
- flight logs proofing
- Multitasking
- Motivating Employees
- Departures assistance
- Analytical
- Cash handling
- Collaboration
- Customer-oriented
- Cash register operation
- Customer assistance
- Reliable and trustworthy
- Educational support
- Inventory control and record keeping
- Strategic planning
- Project management
- Negotiation
- Creative problem solving
- Customer service management
- Fluent in Sign language
Languages
Sign Langage
Full Professional
Timeline
Ticket Agent/Gate Service Agent
Samsic Airport America
06.2024 - Current
Shift Supervisor
CVS Pharmacy
01.2024 - Current
Gate Service Agent
International Gate Coordinator (IGC)
08.2021 - 11.2024
Passenger Service Agent
Menzies Aviation/ Frontier
10.2018 - 06.2021
Wheelchair Assistant
Prospect Airport Services
12.2017 - 10.2018
Sales Associate
Party City Holdco Inc.
04.2015 - 12.2017
High School Diploma -
Disney II Magnet High School
Similar Profiles
Carlos IbarraCarlos Ibarra
Country Manager at Samsic Airport America LLCCountry Manager at Samsic Airport America LLC
Vanessa RoqueVanessa Roque
Passenger Service Supervisor at Samsic Airport AmericaPassenger Service Supervisor at Samsic Airport America
Therese Anne MagsinoTherese Anne Magsino
Supervisor Operations Agent at Samsic AirportSupervisor Operations Agent at Samsic Airport
Hellen MutaleHellen Mutale
Care Assistant at Private CareCare Assistant at Private Care
Amber ChapinAmber Chapin
Lead Server at Oak Park PlaceLead Server at Oak Park Place