Christian Nieves
Aurora
Summary
Dynamic Case Manager - Employment Specialist with proven success at the Association For Individual Development, adept at facilitating job placements and enhancing client outcomes. Skilled in case planning and emotional awareness, I leverage strong leadership to optimize support for individuals with disabilities, ensuring compliance and satisfaction while driving effective employment solutions.
Overview
9
9
years of professional experience
Work History
Case Manager - Employment Specialist
Association For Individual Development
Aurora
09.2024 - Current
- Manage a diverse caseload of clients with developmental, behavioral, and physical disabilities, providing individualized employment support and guidance.
- Facilitate job placements by collaborating with employers across multiple industries to identify suitable roles and secure reasonable accommodations for clients.
- Conduct outreach to employers to understand hiring processes, and match clients with available job opportunities.
- Coordinate with state Disability Rehabilitation Services (DRS) counselors to complete milestones and Supported Employment Program (SEP) contracts, ensuring compliance with state requirements.
- Oversee the billing of client insurance, and maintain detailed activity logs to track daily interactions, client progress, and job placements.
- Work with sign language services to schedule meetings for deaf clients, ensuring effective communication between clients and potential employers.
- Travel extensively across Illinois to meet with clients and employers in various regions, including Aurora, Yorkville, Naperville, Montgomery, Elgin, Batavia, and Geneva.
- Certified in IM+CANS, utilizing the framework to assess client needs, and ensure tailored support.
ORDER FULLFILMENT SPECIALIST
Sam's Club
Montgomery
03.2023 - 10.2023
- Fulfilled high-volume orders for restaurants and other organizations
- Maintained a high pick rate in order to fulfill the approximately 250-300 orders daily in a timely manner
- Implement efficient order fulfillment processes to reduce errors and improve customer satisfaction
- Improve inventory management system to minimize stockouts and optimize order fulfillment
- Collaborate with the warehouse team to identify areas of improvement in order fulfillment processes and implement necessary changes
ORDER FULLFILMENT SPECIALIST
Cardinal Health, EC Staffing Inc.
Aurora
07.2022 - 11.2022
- Fulfilled pharmaceutical orders for hospitals and other healthcare facilities within 5 different states in the Midwest
- Ensure accuracy and timeliness of order fulfillment to meet customer expectations and regulatory requirements
- Ensure compliance with federal regulations and guidelines for handling and shipping pharmaceutical products
- Collaborate with warehouse team to optimize inventory management and ensure sufficient stock levels for order fulfillment
- Develop and maintain relationships with customers to ensure satisfaction and generate repeat business
LAWN CARE SPECIALIST AND PEST CONTROL TECHNICIAN
TruGreen
West Chicago
05.2021 - 08.2021
- Perform application of pest repellent to breeding sites and apply fertilizer to lawns for maintained health
- Manage inventory of pest control products and lawn care equipment
- Provide personalized recommendations and advice to customers on how to maintain and improve the health and the appearance of their lawns
E-COMMERCE TEAM LEAD
Walmart
Oswego
03.2020 - 04.2021
- Led cross-functional employees to develop and execute strategic initiatives to drive e-commerce sales up and maintain on-time delivery speeds
- Implemented innovative marketing strategies to increase sales and attract new customers in the competitive e-commerce market
- Managed and resolved customer complaints and issues to ensure high levels of customer satisfaction
- Provide leadership and guidance to the e-commerce team, ensuring they are aligned with the company's goals and objectives
SHOP ASSISTANT
Artistic Theories Tattoo & Gallery
North Aurora
04.2016 - 03.2020
- Assist in promoting the tattoo artists and their work through social media platforms and other marketing strategies
- Maintain a clean and sterile environment in the tattoo shop to ensure the safety and health of clients and artists
- Manage inventory of tattoo supplies and ensure that artists have the necessary materials
Education
BACHELOR'S OF ARTS - BUSINESS ADMINISTRATION
Aurora University
Aurora, IL05.2024
MINOR - CRIMINAL JUSTICE
Aurora University
Aurora, IL05.2024
Skills
- Seal of Biliteracy
- Microsoft Office
- Strong Leadership
- Team management
- Inventory Optimization
- Tableau
- Communication Skills
- Problem-solving skills
- Time management
- Creativity
- Stress management
- Documentation proficiency
- Emotional awareness
- Clear communication
- Case planning
- Intervention plans
- Conflict resolution
- Records management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Case Manager - Employment Specialist
Association For Individual Development
09.2024 - Current
ORDER FULLFILMENT SPECIALIST
Sam's Club
03.2023 - 10.2023
ORDER FULLFILMENT SPECIALIST
Cardinal Health, EC Staffing Inc.
07.2022 - 11.2022
LAWN CARE SPECIALIST AND PEST CONTROL TECHNICIAN
TruGreen
05.2021 - 08.2021
E-COMMERCE TEAM LEAD
Walmart
03.2020 - 04.2021
SHOP ASSISTANT
Artistic Theories Tattoo & Gallery
04.2016 - 03.2020
BACHELOR'S OF ARTS - BUSINESS ADMINISTRATION
Aurora University
MINOR - CRIMINAL JUSTICE
Aurora University
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