Christian Gonzalez
Chicago
Summary
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Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Front Desk Agent
Hotel Saint Clair
Chicago
03.2023 - Current
- Greeted guests upon arrival and provided check-in assistance.
- Managed front desk operations and handled guest inquiries efficiently.
- Coordinated room assignments and ensured accurate reservations processing.
- Assisted guests with special requests and provided local area information.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and balanced cash drawers at the end of shifts.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Handled guest complaints professionally and resolved issues promptly.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Manager
McDonald's
Chicago
02.2022 - 10.2023
- Managed team schedules ensuring efficient workflow across departments.
- Coordinated training sessions for staff on operational procedures and best practices.
- Oversaw inventory management to maintain optimal stock levels at all times.
- Developed and implemented process improvements to enhance operational efficiency.
- Enforced safety protocols to ensure a secure working environment for all employees.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Pharmacy Technician
Walgreens
Chicago
10.2013 - 02.2019
- Dispensed medications accurately to patients under pharmacist supervision.
- Maintained inventory levels and organized stock for efficient operations.
- Assisted in processing prescription orders using pharmacy management software.
- Provided excellent customer service by answering inquiries and addressing concerns.
- Trained new pharmacy technicians on procedures and best practices consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
Education
Tilden Career Community Academy
Chicago, IllinoisSkills
- Guest service
- Reservation systems
- Payment processing
- Front desk operations
- Complaint resolution
- Customer relationship management
- Staff training
- Effective communication
- Time management
- Attention to detail
- Collaboration skills
- POS systems
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Hotel Saint Clair
03.2023 - Current
Manager
McDonald's
02.2022 - 10.2023
Pharmacy Technician
Walgreens
10.2013 - 02.2019
Tilden Career Community Academy