Christian foy
Springfield
Summary
Dedicated professional with strong customer service skills and a focus on team supervision and food safety compliance. Committed to enhancing customer satisfaction through effective problem resolution and training.
Overview
16
16
years of professional experience
Work History
Part time employee
Taco Gringo
Springfield
05.2017 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on customer service and food preparation standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Conducted regular quality checks on food items before serving to customers.
- Assisted in training new employees on shift operations.
- Assisted in implementing new procedures to improve workflow efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed daily workflow and scheduled staff for adequate coverage.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Shift Leader/ part time employee
Penn Station Subs
Springfield
04.2017 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on customer service and food preparation standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Conducted regular quality checks on food items before serving to customers.
- Assisted in training new employees on shift operations.
- Assisted in implementing new procedures to improve workflow efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed daily workflow and scheduled staff for adequate coverage.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Distributed food to service staff for prompt delivery to customers.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Hardlines Team Leader
Bed Bath and Beyond
Springfield
06.2015 - 10.2018
- Led hardlines team in daily operations and workflow management.
- Trained staff on product knowledge and merchandising standards.
- Coordinated inventory management and stock replenishment processes.
- Ensured compliance with safety regulations and store policies.
- Assisted customers with product selection and inquiry resolution.
- Developed visual displays to enhance product presentation and appeal.
- Implemented training programs to improve team efficiency and engagement.
- Supervised the Hardlines department and ensured that all merchandise was properly displayed.
- Participated in weekly meetings with Store Managers regarding store operations updates.
- Analyzed sales reports and identified opportunities for growth within the Hardlines department.
- Monitored daily sales activities to ensure store goals were met.
- Assisted with training of new team members on company policies and procedures.
- Maintained accurate records of inventory levels, orders, shipments, returns.
- Resolved customer complaints in a professional manner in order to maintain positive relationships with customers.
- Provided support to the Store Manager in overseeing operations within the Hardlines department.
- Ensured compliance with all local laws, regulations, and ethical standards.
- Organized weekly schedules for team members based on staffing needs and workloads.
- Addressed any issues related to product quality or pricing discrepancies with vendors.
- Managed stock replenishment processes by ensuring shelves were fully stocked at all times.
- Enforced safety regulations among team members while on duty in order to prevent accidents or injuries.
- Performed regular maintenance checks on equipment used by team members during their shifts.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Electrical Department Associate
Menards
Springfield
05.2010 - 08.2012
- Coordinated department activities to ensure smooth daily operations.
- Assisted colleagues with administrative tasks and project management support.
- Managed communication between teams to facilitate information sharing.
- Organized files and maintained documentation for easy access and retrieval.
- Assisted with unloading delivery trucks by lifting heavy objects onto pallets or carts.
- Performed daily cleaning duties such as dusting and sweeping the sales floor.
- Attended team meetings to discuss department objectives, progress on projects and customer feedback.
- Helped business maintain healthy sales pipeline by collecting guest contact information and inviting customers to try trial products.
- Handled phone calls regarding store policies, product availability, pricing information and order placement.
- Monitored stock levels to ensure that sufficient quantities were available at all times.
- Organized merchandise displays and shelves to ensure product availability.
- Utilized computer software programs such as Microsoft Office Suite for data entry tasks.
- Worked flexible schedule across evenings and weekend to meets business needs.
- Maintained records of customer purchases for the purpose of returns or exchanges.
- Responsible for cash register operations and credit card transactions.
- Restocked inventory as needed to maintain an adequate supply of products.
- Ensured compliance with company policies regarding security systems, safety standards and loss prevention measures.
- Greeted every guest enthusiastically, making exemplary customer satisfaction first priority.
- Processed incoming mail including payments, invoices, purchase orders and other correspondence.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Generated daily sales reports for purchasing to maintain stock levels and ordered products according to department plans.
- Managed store supplies such as price tags, labels, paper bags and boxes.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Bachelor of Science - Computer Science
University of Illinois At Springfield
Springfield, Illinois, IL05-2021
Skills
- Team supervision
- Inventory management
- Food safety compliance
- Quality control
- Customer service
- Visual merchandising
- Workflow optimization
- Employee training
- Effective communication
- Problem resolution
- Time management
- Safety enforcement
- Cash handling
- Staff scheduling
- Exceptional cleanliness
- Self-Directed
- Data management
- Task prioritization
- Microsoft office
- Attention to detail
- Teamwork and collaboration
- Decision-making
- Written communication
- Communication
- Relationship building
- Maintenance & repair
Languages
French
Limited
References
References available upon request.
Timeline
Part time employee
Taco Gringo
05.2017 - Current
Shift Leader/ part time employee
Penn Station Subs
04.2017 - Current
Hardlines Team Leader
Bed Bath and Beyond
06.2015 - 10.2018
Electrical Department Associate
Menards
05.2010 - 08.2012
Bachelor of Science - Computer Science
University of Illinois At Springfield