Christian Domingo
Glendale Heights
Summary
General Manager with expertise in optimizing workflows and training staff to surpass service standards. Proficient in health and safety compliance, enhancing team performance, and improving customer satisfaction through strategic management. Demonstrated ability to implement effective processes that drive operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager
Tropical Smoothie Cafe
Carol Stream
08.2022 - Current
- Oversaw daily operations of busy café, ensuring efficient workflow and high-quality service.
- Supervised staff to deliver exceptional customer experiences and maintain service standards.
- Trained new employees on menu offerings and service protocols for consistency.
- Implemented health and safety regulations in food preparation to ensure compliance.
- Coordinated inventory management and supply ordering to optimize stock levels.
- Resolved customer complaints promptly, upholding quality service delivery standards.
- Monitored payroll and created employee schedules to adhere to budget constraints.
- Fostered team collaboration through team-building activities that enhanced workplace culture.
Sales Associate
Finish Line
Bloomingdale
05.2020 - 04.2022
- Facilitated customer selection of footwear and apparel based on individual preferences.
- Maintained organized store inventory through regular restocking and stock management.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Supported visual merchandising by effectively arranging product displays.
- Provided product knowledge and recommendations to enhance overall shopping experience.
- Assisted customers with sizing, styling, and specific product inquiries.
- Greeted customers warmly and delivered exceptional service throughout their visit.
Produce Associate
Marianos
Bloomingdale
07.2017 - 05.2020
- Ensured produce freshness and quality through regular inspections.
- Organized stock displays to maximize product visibility and accessibility.
- Supported promotional displays by effectively arranging seasonal produce.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Trained new associates on proper handling and storage of produce items.
- Examined grocery products to promptly remove expired or spoiled items.
- Monitored work environment to uphold safety, cleanliness, and organization.
- Lifted heavy boxes of produce during stocking activities as needed.
Education
High School Diploma -
Glenbard West High School
Glen Ellyn, IL05-2019
Skills
- Operations and inventory management
- Employee training and development
- Payroll administration
- Health and safety compliance
- Customer relationship management
- Team collaboration
- Workflow optimization
- Performance monitoring
- Service excellence
- Time management
References
References available upon request.
Timeline
General Manager
Tropical Smoothie Cafe
08.2022 - Current
Sales Associate
Finish Line
05.2020 - 04.2022
Produce Associate
Marianos
07.2017 - 05.2020
High School Diploma -
Glenbard West High School