Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Awards
Timeline
Generic

Christian Bausily

Glen Carbon,IL

Summary

Detail-oriented professional with strong team leadership and cross-functional collaboration skills. Proven ability in program coordination, active listening, and conflict resolution to drive impactful results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
01.2004 - 07.2020
  • Resolved customer inquiries, ensuring high satisfaction through effective communication and problem-solving techniques.
  • Assisted in training new team members on product knowledge and customer service protocols.
  • Streamlined checkout processes, reducing wait times and enhancing overall shopping experience.
  • Handled complaints with empathy, providing timely solutions to improve customer retention.

Education

Bachelor of Arts - Social Work

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2026

Skills

    Detail-oriented, Team leadership and development, Cross-functional Collaboration, Active Listening and Conflict Resolution, Program/Event Coordinator, Quality Assurance and Process Management

Affiliations

Member, School Social Work Association, 2024-present

Member, Association of Black Social Workers, 2024-present

Certification

Mental Health First Aid, 2023-present

QPR Gatekeeping Training, 2026-present

Mandated Reporter, 2025-present

Citi Program, 2025-present

Be there Certification, 2026-present

Awards

Nick Petrillo Champion for mental health recipient, 2025-2026

Social Work Alumni and Friends Scholarship recipient , 2025

SSWA Most likely to lead with heart recipient, 2025

SSWA Most dedicated to service, 2025

Timeline

Customer Service Representative

Walmart
01.2004 - 07.2020

Bachelor of Arts - Social Work

Southern Illinois University, Edwardsville
Christian Bausily